Field Service It Support

ANTHONY GOODRICH

**** **** *** **., *********, GA 30296 United States 1-678-***-**** ******************@*****.***

Summary

Experienced field service technician with a solid background in computer technology and networking. Proficient in providing support for Office 365, Outlook, Windows Suites 10 and 11, Android OS, and Galaxy/iPhone devices. Adept at troubleshooting, performing repairs, offering virus and spyware support, and resolving network issues. Seeking an IT support role to leverage my technical skills and problem-solving abilities to ensure smooth operations and enhance user experience.

Skills

Troubleshooting and repairs

Network configuration and management

Windows Suites 10 and 11/Linux

Desktop/Laptop support

Galaxy/iPhone support

Office 365 and Outlook support

Remote desktop support tools

Network Support

Virus and spyware support

Android OS

Communication and active listening

Time management

Analytical thinking

Adaptability

Collaboration and teamwork

Customer service orientation

Conflict resolution

Problem-solving

Experience

Technical Support Manager / Business Development Manager 04/2024 to Current

Metro LED

Led field service operations for 200+ clients, achieving a 95% satisfaction rate and resolving 85% of technical issues on the first contact for LED Vision software, Windows OS, and networking support.

Managed business development, increasing revenue by 20% and securing 15% more new clients annually through sales support and tailored solutions.

Configured and troubleshot bridge/access point connections for LED signs, reducing system downtime by 30% and improving overall system performance.

Field Service Technician 07/2022 to Current

Akkodis Jacksonville, FL, United States

Improved operational efficiency by 15% through detailed maintenance and repair reports.

Resolved complex technical issues with a 98% success rate and reduced equipment downtime by 25%.

Trained junior technicians, increasing team productivity by 20% while maintaining a zero-incident safety record.

Freelance IT Support 02/2015 to 07/2022

Redrich Enterprises Atlanta, Ga, United States

Resolved 95% of hardware and software issues on the first attempt, cutting client downtime by 40%.

Developed customized IT solutions that increased productivity by 30% and reduced operational response times by 20%.

Enhanced cybersecurity, reducing client vulnerability to threats by 70%, and optimized system performance, decreasing network downtime by 50%.

Insurance Specialist 03/2007 to 12/2019

Law Williams and Associates Tucker, Ga, United States

Improved insurance coverage accuracy by 15% through policy analysis and assessment.

Achieved 20% annual cost savings and resolved 98% of claims within 30 days.

Enhanced client retention by 25% and increased upselling by 10% through effective relationship management and policy recommendations.

Systems Administrator 11/2005 to 03/2007

Goldkist Inc. Atlanta, Ga, United States

Implemented VMware virtualization, cutting hardware costs by 30% and boosting server efficiency by 25%.

Administered Active Directory with 99.9% uptime, and automated tasks, reducing system errors by 20% and improving network performance by 15%.

Developed disaster recovery plans, minimizing downtime by 35%, and managed network security, ensuring 100% compliance with security standards.

Education

Associate Degree: Computer Technology/Networking 07/2004

Vatterott College SAINT ANN, MO

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