Customer Service Specialist

Sahil Hamayoon

214-***-**** ************************@*****.*** 12111 Audelia Rd, Dallas, TX

Professional Summary

Customer service specialist with over ten years of experience in building client relationships, resolving conflicts, and developing engagement strategies. Skilled in managing inbound and outbound communications, retaining clients through proactive problem-solving, and maintaining high satisfaction levels. Proficient in remote work tools and platforms, with a proven ability to boost customer loyalty and improve service processes across diverse industries. Core Competencies

• Customer Relationship Management: Managed client accounts, leading to a 15% increase in satisfaction by addressing concerns proactively and maintaining regular, open communication.

• Effective Communication: Delivered clear, concise information through phone, email, and messaging, ensuring smooth interactions and a high level of customer satisfaction.

• Problem-Solving and Conflict Resolution: Resolved customer issues quickly and effectively, resulting in improved retention rates and a positive customer experience.

• Proficiency in Remote Communication Tools: Experienced in using various online communication and collaboration tools to facilitate smooth and efficient remote interactions with clients.

• Organisational and Time Management: Utilised tools like Google Calendar, To-Do lists, and Kanban boards to manage and prioritise tasks, timely responded to customer inquiries and achieved goals. Work Experience

Interpreter: Language Line Solutions Dallas, TX Oct 2021 - Present

• Delivered exceptional customer service by ensuring accurate and respectful communication between clients and service providers across diverse sectors.

• Demonstrated strong communication skills, maintaining clarity and professionalism in complex dialogues, and adapting messages for different cultural contexts.

• Excelled in a remote environment, managing confidential client interactions with professionalism and reliability, showcasing adaptability in a fully virtual role. Retention Specialist: SolarBros (Solar Company) Dallas, TX October 2023 - February 2024

• Fostered strong, trust-based relationships with customers through open and interactive communication, boosting customer loyalty and satisfaction.

• engaged with customers to understand their needs and concerns, providing tailored solutions to address issues effectively and enhance retention rates.

• Maintained detailed records of customer interactions and feedback, leveraging these insights to develop strategies that improved service quality and customer experience. Client Services Representative: Allied Universal Security Irving, TX Oct 2018 – Sep 2021

• Provided a welcoming and professional environment for clients and staff, enhancing first impressions and ensuring positive customer experiences.

• Acted as the first responder to security and customer issues, demonstrating strong problem-solving skills and the ability to handle unexpected challenges.

• Assisted in upholding safety protocols while efficiently handling client inquiries, showcasing dedication to both customer service and security.

Customer Service Representative: Securitas Irving, TX April 2015 – Sep 2018

• Trained new employees on company protocols and customer service standards, ensuring they were well- prepared to handle client interactions and security procedures.

• Managed administrative tasks, including answering phones, greeting visitors, and maintaining client communications, demonstrating strong multitasking and organisational abilities in a busy environment.

Education

• Richland College, Associate in science – A Dallas, TX Sep 2017 – Oct 2019 Certifications

• Google Project Management: by Google on Coursera. Languages

• Fluent in English, Hindi, and Urdu, Farsi/Pashto (Native) Arabic (Basic). Interests

• Advanced-level Chess Player.

• Travel Enthusiast, exploring cultures in North America, India, the Middle east, the Mediterranean. Right to Work: US citizen and having the right to work in the USA, no sponsorship required.

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