Customer Service Check-In
Resume:
HAMID ADBROUCH
CUSTOMER SERVICE
**************@*****.***
Izdan 26 Doha Wakra, Qatar
Profile
Dedicated and dynamic in providing exceptional service, I am a hospitality professional with a proactive approach to meeting client needs. Strong communication and problem-solving skills, coupled with a positive attitude, ensure positive experiences with every interaction. Ready to contribute to ongoing customer satisfaction improvement and maintaining high service standards
Education
Baccalaureate +2 in Literature and French Language Iben Zohr 2019-2021 Diploma of Specialized Technician (D.T.S) Institute for Hotel-Restaurant / Ouarzazate 2020-2021 Baccalaureate ERRAZI Qualifying High School 2017-2018 Experience
Qatar Airways: April 2022 to present
Customer Service Agent
●Passenger Assistant: Friendly greeting, information on flights, schedules, and formalities.
●Check-in & Management: Check-in, boarding passes, modifications.
●Problem Solving: Handle delays, cancellations, baggage issues, find solutions.
● Collaboration: Team cooperation, coordination for a seamless experience. Hotel Riad Salam, Ouarzazate / Morocco: October 2019 - December 2019 Hospitality
●Check-in and Registration: Welcome guests, manage check-in formalities, and provide room keys.
●Room Service: Ensure room cleanliness, attend to guest requests for a comfortable stay.
●Dining: Serve meals, take orders, and ensure guests have a pleasant culinary experience.
●Guest Assistance: Provide information on local attractions, activities, and hotel services to enhance guest stays. Hotel Taghadoute, Ouarzazate / Morocco: July 2015 - September 2017 Room Attendant
●Cleaning and Preparation: Ensure thorough cleaning and meticulous preparation of rooms for incoming guests.
●Linen Replacement: Change bed sheets and towels, ensuring fresh and clean bedding.
●General Maintenance: Perform dusting, vacuuming, and general maintenance of spaces to uphold cleanliness.
●Restocking: Ensure replenishment of essential supplies like soap, shampoos, and toiletries. Marjane Supermarket, Casablanca / Morocco: July 2016 - September 2016 Front Desk Agent
●Customer Reception: Greet and guide customers upon their arrival in the store. Request Registration
● Record customer requests, complaints, and needs.
●Transaction Management: Process payments, issue receipts, and handle returns
● Information Provision: Supply information about products, promotions, and store services. Interests
Skills
Technical
● Customer Service
● Effective Communication
● Problem Solving
● Teamwork
● Organization
● Adaptability
● Time Management
● Stress Management
TI
● Office: (Word, Excel, PowerPoint, Access).
● Software: Amadeus System
● Volunteer Work
● Music
● Football
● Animation
● Theatre
Languages
● English: fluently
● Arabic: fluently
● French: fluently
● Spanish: Good
● Berber: very good
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