Quality Assurance Service Representative

W Y N E A T A A R C H E R

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CUSTOMER SERVICE REPRESENTATIVE REMOTE

I am a highly motivated, goal driven professional with over fifteen years of experience in compliance, quality assurance and business management. I am also extremely knowledgeable in U S Import and Export Regulations, customs regulations, inventory and logistics compliance. Familiar with the Federal Securities and Exchange Commission Laws and Regulations, and other measures that govern investing and trading practices. Excel at designing educational and training programs for both employees and management to ensure compliance with state and federal laws. Instituted control measures and internal audits to govern the company’s standards of conduct and operational procedures. Knowledgeable in government housing programs such as: Making Home Affordable Waterfall Assessments, Government Housing Programs such as HAMP, HAFA HAUP and 2MP. Extensive computer skills including experience in multiple networking environments, and all Microsoft Office and Google applications.

PROFESSIONAL STRENGTHS

Mortgage Fraud Awareness

Anti-Money Laundering (AML)

CFPB Guidelines

Fair Debt Collection Practices

Coaching & Mentoring

Marketing / Public Relations

US Import & Customs Compliance

Design & Administer Training

Business Planning & Restructuring

TTB Compliance

HR Policies & Management

EEO & ADA Compliance

Construct Job Descriptions

Internal Company Auditing

Credit Applications Processing

PROFESSIONAL EXPERIENCE

QUALITY ASSURANCE ANALYST of ASSET MANAGEMENT

Bayview Asset Management, Pompano Beach, FL

April 2012 to June 2019

•Develop reports based on government programs using specific quality control issues identified by audits, incentive repayments, and reporting difficulties.

•Conduct audit reviews on government programs such as HAMP, HAFA, 2MP, HAUP, and any client specific programs/guidelines needed to be monitored to track implementation and quality control.

•Monitor daily reports and identify errors whether by the user or report deficiencies.

•Facilitate any quality control training based on company specific needs.

•Assist Asset Managers and Manager of Asset Managers in correcting any errors based on the results produced by reports or other means that identify data integrity issues.

•Develop or correct new or existing policies and procedures based on new or changing programs while developing controls to help monitor and insure proper handling of such policies.

•Coordinate with other departments in the mapping process flow solutions.

•Create and correct job aids due to changes in programs; create new job aids with the implementation of new programs.

•Facilitate Asset Managers responses to and/or respond to various external audit findings.

•Additional quality assurance projects as assigned.

DIRECTOR OF COMPLIANCE

Black Art Beer Importers, Inc., Tamarac, FL Mar 2008 – Nov 2011

•Develop, review, maintain and revise all policies and procedures designed to ensure proper compliance practices, minimizing the risk of unlawful or improper public conduct.

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•Ensure proper compliance with regards to regulations and policies by analyzing and examining all company data, records and operating procedures.

•AP/AR management, Bank reconciliations and audits of same.

Audited marketing and promotions departments, compared budget allocations to actual spending practices to determine where the company could save an additional funds annually.

•File quarterly payroll taxes to IRS and Florida State Unemployment tax.

•Reporting and filing of annual tax revenue, annual reports.

•Apply for individual states liquor license, renewal brands and label renewals for said state.

•Researched states’ laws to keep company in compliance any with changes in states’ policies for importing and the distributing of alcoholic beverages.

•Managed office staff of fifteen and off-site sales personnel in six other states.

•Negotiated contracts with distributors and other vendors.

•Developed new working strategies and standards to accommodate increasing responsibilities due to staff reductions. Sales increased approximately 15% within the next three months.

•Worked alongside with CFO verifying all company assets and liabilities based on productivity, sales and employee performance.

•Managed day to day operations of the Compliance and Human Resources departments.

•Provided the necessary reporting; updated company profile and credentials for posting on the Pink Sheets for the investors in the stock market.

OWNER

WYN Solutions Services, Inc., Sunrise, FL Oct 1999 – Jan 2007

•Owned and managed a business consultation company.

•Assisted small businesses with planning, restructuring, payroll, bank reconciliations and bookkeeping.

•Offered support, leadership and management skills for employees and management.

•Completed disability and workers’ compensation audits compliance for insurance companies.

•Developed and provided techniques and strategies for employee retention and maintaining the best staff.

•Provided marketing methods and advertising strategies to promote the companies’ products and services.

•Performed company audits and monthly bank reconciliation.

EDUCATION

UNIVERSITY OF PHOENIX, Fort Lauderdale, FL 2004

Master of Business Administration / Human Resources Management

ITT Technical Institute, Fort Lauderdale, FL 2002

Bachelor of Science – Electronics Engineering Technology Graduated summa cum laude with 3.98 G.P.A.

ACHIEVEMENTS

•Certificate of Completion Professional Placement Network Program

•Certificate of Completion National Professional Guardianship Association

•Annual Certifications in Bankers Edge Continuing Education

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