Customer Service El Paso

VALERIE A. SAENZ

915-***-**** EL PASO, TX *****

********@***.***

WWW: https://www.linkedin.com/in/valeriesaenza8945436

Summary

Passionate and driven individual with recognizable communication and teamwork collaboration abilities.

Efficiently completing tasks in various settings with a commitment to achieving company goals and delivering exceptional customer service.

Skilled in event planning, staff training and equipment operation, in maintaining a clean, safe and organized workspace with ability to adapt to different environments.

Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Leadership and staff management experience includes directing and working side by side with Leadership teams, management, employees, great personality, people skills.

Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management.

Skills

Information Collection

Business Administration

Recordkeeping, Financial support

Budget Planning & Development

Document Control

Customer Service & Relationship Building

Scheduling & calendar management

Discretion & Confidentiality

Project Support

Professional Networking

Data Entry

Event & Meeting Coordination

WORK EXPERIENCE:

Raytheon Technologies Ft. Bliss, TX

Sr. Administrative Associate/Coordinator May 2019 – Present

●Perform a wide variety of administrative duties and support for MDO, MA & Logistics depts., to include functional areas of finance, human resources, security, purchasing. Assist daily functional Program/Operational areas, purchase of GBS / overhead items, and handling of shipping/receiving material in areas of business for a specific project/program or technical unit.

●Assist with supplier’s, programs, and support staff to resolve material shortages and other issues impacting product at MDO site, such as purchasing, shipments and delivery of product.

●Interface with internal and/or external customer(s) daily, regarding programs, audits, events, and travel from to various Raytheon and customer sites.

●Point of contact with other RTX El Paso sites in areas of Finance, Security, Safety, and IT dept...to include internal announcements and notifications.

●Assist with New hire onboarding process for the facility; Newly hired employees to acquire & maintain Ft. Bliss security badge base passes yearly, IT & computer work items, PPE safety wear, and assist with various training classes for various depts.,

●Makes and/or assists with arrangements for travel, meetings, tours, conferences, seminars, etc., including scheduling rooms, planning, and ordering refreshments, and arranging for equipment.

●Responsible, and point of contact for employees, programs’, and suppliers; regarding billing issues, A/P-PO’s, meetings, visitor’s, scheduling of supplies, maintenance of equipment and parts for work being performed onsite at the MDO and other depts./programs, to include i.e., Uniforms, smocks, service for shops for propane, forklifts, and recyclable service.

●Point of contact for employees, to support and process aspects of travel i.e.: domestic or international, efficiently, and accurately, with airfare, workshops, trainings, new/renewal of memberships, and mileage reports in a timely submission to meet Concur & AmEx press travel arrangements and deadlines.

●Create and maintain Concur credit card expenses’, reconciliation of all charges/credits in a timely manner for MDO and other dept.’s. Point of contact scheduling, and maintaining daily calendars for meetings, interviews, training sessions; for LT management, customers, programs, in prioritizing tasks to resolve any conflicts effectively and efficiently.

RIO VISTA BEHAVIORAL HEALTH HOSPITAL El Paso, TX

Medical Secretary/Admin Feb 2019 – May 2019

Administrative support; to Drs, dept. staff to include updating of Doctor's medical records, credentials and licenses as needed for EMR system, to merge Personal Identification (PID) numbers with patients records daily for admissions.

Responsible for creating and updating New & current patient case records daily/weekly, maintaining a high degree of confidentiality on all sensitive information this position is privy to.

Responsible for maintaining incoming files of patients transferred from other facilities, in/out of the hospital daily/week/monthly.

Maintain hospital department calendar, staff meetings daily for Director's, Doctors, staff and patients.

Assist HR dept., to maintain employee's new hire packages, transfer and termination records i.e.: payroll, benefits, and severance compensation, if valid.

Texas Tech University Health Science Center El Paso, TX

Medical Secretary/Admin Support Sept. 2016 - Feb 2019

Provided administrative support of the Pediatric Endocrinology department for Faculty and staff, maintaining a high degree of confidentiality on all sensitive information this position is privy.

Responsible for maintaining faculty credentials are renewed and kept current to ensure compliance and proper distribution (i.e. Texas Medical License, DEA License, Board Certification, Certificate for ACLS, PALS, NRP, BLS, etc.)

Responsible for assisting with new faculty on-boarding to include but not limited: to assist with gathering credentialing documentation, ensuring legal documents are consistent with hire date and properly executed, scheduling of orientations, scheduling of training (i.e. computer, EMR, dictation, ACLS, etc.) completion of on-line trainings (compliance, HIPPA, electronic access, tour of MOB and hospital, etc.)

Responsible for coordinating travel and events for medical faculty and staff to attend division trainings, meetings, symposiums and offsite conference and presentations.

Responsible for working with hospital medical staff to manage Dr’s schedules, patient appt’s and community events.

West Texas Community Supervision Correction El Paso, TX

SECRETARY (WTCSCD) Dec. 2015 - Sept. 2016

Administrative and clerical support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.

Enters and updates case records, as needed using Odyssey. Merges Personal Identification (PID) numbers, for multiple cases on the same offender, using ODYSSEY.

Logged in confidential case files in/out of the office, tracking client’s information daily for departments, with various reports and correspondence through court system.

Created & closed case files for a variety of branches from County’s main data list for the Texas Department of Public Safety (DPS) and Federal Bureau of Investigation (FBI) and adult probation office, for

Supervised and delegated community service to clients, recording time, and services and disseminates service to restitution office in a timely.

Prepared purchase requisitions status of requisitions, client invoices, ordering supplies and maintain test equipment for client accurate results.

The University of Texas at El Paso El Paso, TX

Student Engage/Dean of Students Administrative Asst. II April 2014 – Dec 2015

Provided administrative and clerical support to Dean of Students and department staff maintaining a high degree of confidentiality on all sensitive information this position is privy too, generating memorandums, disciplinary reports, hiring requests, and purchasing requisitions and gets necessary document approvals; composes, prepares, proofreads confidential correspondence, reports, and other complex documents.

Tracked department’s work orders, employment data, employment evaluations and budget’ charges to meet and satisfy deadlines.

Maintained personnel training files, track new and current personnel training; oversees temporary and hourly employees and assigns duties; prepares timecards for payroll runs; assists with the maintenance of attendance reports for classified, Administrative, and Professional personnel.

Assisted departments with events and programs, trainings, conferences, negotiating program events, items, and donations, within the community and business partners.

Canutillo Independent School District El Paso, TX

Substitute Teacher / Assistant (P/T) Nov. 2013 - April 2014

Managed classroom and provides instructions according to plans as prepared by the

Classroom teacher

Provided classroom assignment, which promoted an active learning dialogue.

Worked with students to help reinforce learning objectives and development.

Adhere to School District Education policies and procedures, by using appropriate judgment to always act in the best interest of students.

Performed other administrative duties to include supplies, records and assignments generated by staff for review by administrator’s or Principal.

Kaman Industrial Technologies El Paso, TX

Administrative / Warehouse Support Sept. 2012 – March 2013

Administrative support for the branch; outlining daily duties, procedures to include Collections, Purchasing, Inventory, Create and maintain customer accounts, orders, reconcile cash/payment and daily reports for the Company.

Managed Key Customer accounts for Branch, and Sales Territory.

Reviewed, and negotiate “Best Price” when purchasing inventory / components for customer and/or branches.

Generated, expedited orders and review back-orders reports; regarding customer product status to meet “On-time” delivery.

Generated quotes and request product samples from manufactures for customers and Kaman branches.

Assisted with responsibilities in the warehouse, i.e.: shipping, receiving of inventory, customer product and sales.

Liaison between Sales, Warehouse, and Customer’s to negotiate best price and lead times possible.

Maintained and updated customer profile for current i.e., Sales Taxes, NAFTA Certificates.

Reconciled, collect and research accounts for credits, late and no payment status on customer accounts.

EDUCATION:

●BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

●UNIVERSITY OF TEXAS AT EL PASO Dec. 2008

Concentration – Management GPA: 2.70 El Paso, TX

●ASSOCIATE OF BUSINESS ADMINISTRATION

●EL PASO COMMUNITY COLLEGE May 2005

Concentration – Business GPA: 2.85 El Paso, TX

SECURITY CLEARANCE:

Small Business Administration-Disaster Center 2012

Technical Skills: Office setting equipment, Outlook/Skype, Windows OS, MS Office (Word, Excel, PowerPoint), PeopleSoft, KIT-Kaman, Raytheon: M365, Outlook, Workday, PowerPoint, Excel, Concur, SAP/PRISM/VMS/ESDM.

COMMUNITY SERVICE:

●Women’s Veteran volunteer – Active

●Raytheon ERG’s: NXGen-CoChair, HOLA-Operations – Active

●First Light Community Foundation – 2021 / Active

●El Paso area community volunteer – 2020 / Active

●City of Vinton, Texas Community Outreach – 2018 / Active

●UTEP – Miner Fan Club / Alumni 2014 / Active

●Texas Tech School Nurses Diabetes Conference & various program 2015-2019

●Nolan Richardson Cancer Charity Foundation – 2006 to 2018

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