Customer Service Information Systems

CHRIS JONGILE BLOUW

** ********* ****** * * * Motherwell Gqeberha 6211

Port Elizabeth, 6001

063-***-**** 084-***-**** *************@*****.***

SUMMARY

Detail-orientated and trustworthy professional with over 10 years' work experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Proactive and excited to partner with like-minded individuals to achieve goals.

EXPERIENCE

10/2014 to 01/2023 Traffic Planner

Algoa Bus Company - Gqeberha

•Plan and provide accurate routing information to bus drivers to ensure that routes, times and locations are coordinated effectively, and vehicles are utilised optimally.

•Scheduling Drivers Shifts, Overtime and Leave Management

•Communicate with drivers, managers and key personnel, keeping them up to date with any changes that may need to be implemented

•Assist with Financial Budgets and Forecasts

•Ensure compliance and understanding of all relevant current legislation, regulations and procedures.

•Analysis of complaints & queries from commuters

•Problem solving of Operations

•Visit sites for planning of routes

•Ensuring commuters are satisfied

• Tracking of bus routes on the system

• Ensuring of bus licences and permit are up to date

• organising of contracts

06/2012 to 09/2014 Customer Service Representative

Nedbank - Gqeberha

•Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.

•Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.

•Addressed customer service enquires quickly and accurately.

•Assisted customers with product-related questions, feedback and complaints.

SKILLS

•Planning •Staff Management

•Data Entry •Continuous Improvements Orientated

•Documentation and Control •Methodical

•Complaint Resolution •File and Data Retrieval Systems

•Prioritisation • Communication skill

EDUCATION

2012 Bachelor of Commerce: Economics and Information Technology

Nelson Mandela University - Gqeberha, EC

2003 Matric:

Douglas Mbopha High School – Motherwell Gqeberha, EC

LANGUAGES

Xhosa: First Language

English: C2 Afrikaans: B1

Proficient Intermediate

Contact this candidate