Talent Acquisition Social Media

Darwin B. Rivers

Strategic HR Leader Multi-Awarded HR Professional ADJUNCT PROFESSOR in a top tier academy HR Consultant International Speaker Life Coach Radio & On-line Broadcaster COMMUNITY BUILDER Brand Ambassador Social Media INFLUENCER

DE&I ADVOCATE Entrepreneur

Home Address:

City Address: No. 16 St. Claire Provident Village, Marikina City 1800, Philippines

Provincial Address 2: Lot 6, Block 2 Sunnyville East Manor, Angono Rizal Philippines

Mobile 1: +639**-******* Mobile 2: +639**-******* Email: ************@*****.***

www.linkedin.com/in/darwinrivers www.facebook.com/CoachDarwinRivers

Multi-awarded Seasoned HR Leader with over 20 Years of progressive experience in leading and managing all aspects of the Human Resource function in both large MNC’s and Start-Up Companies. Highly skilled leader in talent acquisition, talent management, HR operations, and business partnering with proven track record of success in developing and implementing strategic HR initiatives that have improved talent on-boarding, employee engagement, retention, productivity and bottom-line profitability.

Highly experience in leading teams across different geographies and cultures. Passionate in building strong relationships with senior management, stakeholders and employees to ensure successfully directing & growing business operations.

Areas of Expertise:

Human Capital Management

Client Relationship Management

Business Development

Customer Service Excellence

Situational & Thought Leadership

Talent Acquisition (Volume & Niche Hiring)

Total Rewards

Shared Services Operations

Occupational Health & Safety

Strategic HR Transformation

Labor Relations & Employee Engagement

Process Improvement & Innovations

Leadership Development

Vendor Management

Organizational & Digital Transformation

Sales & Marketing

Public Speaking

Training & Organizational Development

Stakeholder Management

Professional Experience

Darwin Rivers + Associates Consultants to Management

Principal Consultant

HR Consultancy Work

April 2023 - Present

November 2011 – September 2012

Founded my own HR Consultancy company and had successful engagements with various International and Local Companies across various industries (BPO, Retail, FMGC, Real Estate, Media, Architectural & Construction, Industrial Engineering, Marketing, Hotel & Leisure, eCommerce as well as LGU’s and NGO’s) as an HR Executive Consultant.

Provides Consultancy Work in:

oCompany Set-up (Start-up, Mergers & Acquisitions)

oExecutive and Key Leader Hiring

oPolicy Formulation and Process Re-engineering

oTraining & Organizational Development

oVendor Sourcing (HRM Systems, HMO, GLI, Payroll Vendor etc.)

oGovernment Compliance and Labor Relations

oHR Transformation Programs

INSPIRO Relia Global Shared Services (ROHQ)

Vice-President for Human Resources – Global HR Operations

(PH, JAPAC, US, Latin America, Caribbean, AU/NZ and Europe)

Multiple LOBs in client industries: Media, Telecommunication, Health Care, Utilities, Retail, Travel, F&B etc.

August 2021 – April 2023

oLed Global HR Operations: Managed HR for a multinational company with over 18,000 employees worldwide, providing strategic direction and ensuring smooth operations.

oSpearheaded HR Transformation: Developed and executed a successful HR transformation strategy, building a high-performing team, and modernizing HR processes and systems which increased overall efficiency by 30%, Reduced HR turnaround time by 25% and increase Employee Experience by 15%.

oDelivered Digital Transformation: Led the implementation of a new Enterprise HR Management System (HRMS), streamlining operations and improving data accuracy by 30%.

oChampioned HR Business Partnership Model: Successfully transitioned the organization from a traditional HR model to an HR Business Partnership model, fostering strong collaboration with business units.

oContributed to Business Growth: Partnered with leadership to achieve business objectives, including organic growth, new client acquisition, and expansion into new markets.

I-Support Worldwide Inc.

Sr. Director – Shared Services

(TA, HR, Facilities & Admin)

Leads and Manage the Shared Services Group

Multiple LOBs in client industries: Retail, E-commerce, Technology, Manufacturing etc.

August 2019 – August 2021

oOptimized Shared Services Function: Developed and implemented shared services strategies that delivered cost-effective and efficient results, generating PHP 10 million in savings on key company expenses.

oBoosted Business Growth: Collaborated with Client Management to achieve a 30% increase in business growth (organic & new clients) through regular client engagement and presentations.

oEnhanced Hiring and Onboarding: Led a hiring team that doubled hiring output from 70% to 100%. Additionally, employee onboarding experience improved significantly, with Onboarding Evaluation Scores reaching 4.5 out of 5.0 and Employee Feedback averaging 4.5 out of 5.0.

Asurion

Head of HR – Customer Solutions

Sr. HR Businesses Partner

Shared Services for an Insurance Company

Manages the HRBP Team and Supports the Customer Solutions Business of Asurion in the Philippines

September 2018 – August 2019

oBuilt a High-Performing HR Team: Led an HR Business Partner team, providing daily HR support to Business Unit/Department Leaders and employees, fostering a strong internal partnership.

oEmpowered Business Growth: Supported the Customer Solutions Operations team in achieving business goals by creating impactful policies and processes. Provided strategic HR leadership and improved efficiency through:

oStreamlined Operations: Authored and established key HR policies and processes, aligning them with a Shared Services/BPO model which reduced processing time by 20% and increase employee experience by 10%.

oTalent Development: Successfully launched impactful programs like Succession Planning and Leadership Development, which fostered employee growth and career progression (e.g. License to Lead Program, Certification for Site Champions etc.)

oImproved Employee Engagement: Implemented initiatives that led to consistently low YTD Attrition rates (less than 5% in 2018 and 2019), boosting employee retention.

oAward-Winning Performance: Played a key role in Asurion CS (Techlog Philippines) winning the prestigious 2019 PEZA Employer of the Year Award, highlighting the company's commitment to employee well-being and development.

UnitedHealth Group

(Optum Global Solutions PH Inc.)

Sr. HRBP Manager / Human Capital Consultant /Site HR Lead

Manages and Support Multiple BU Verticals across the Philippines of the largest Health Care Company in the World

(QC, Taguig and Cebu Sites) and Teams in US & India

September 2014 - September 2018

oExecutive-Level HR Leadership: Provided strategic HR support to senior executives, BU Heads, and key stakeholders, ensuring alignment and smooth operations for over 15,000 employees.

oBusiness-Aligned HR Strategy: Partnered with business leaders to develop and implement HR strategies that directly supported business goals, contributing to overall company success via increased HC 300%, increased revenue by 20% and improved customer satisfaction by 10-15%).

oHeadcount Growth Champion: Managed the largest Filipino workforce across all verticals (QC, Taguig, Cebu and India), effectively overseeing all HR initiatives and programs for the UP-Techno Hub site.

oMarket Expansion Leader: Collaborated with local leadership to attract new business opportunities and significantly expand Philippine headcount by 350%.

oGlobal Team Management: Led a geographically diverse HR team spanning the Philippines, USA, and India, fostering effective collaboration and achieving results across multiple regions.

Accomplishments:

-Certified HIPAA Professional (CHP) 2014

-Cultural Ambassador 2016 to 2018

-BRAVO Award (Topaz Awardee) of Recognition for invaluable contribution to the Human Capital Group X4 2018

-BRAVO Award (Sapphire Awardee) of Recognition for invaluable contribution to the Human Capital Group X3 2017

-BRAVO Emerald, Topaz and Multiple Diamond Awards for X2 2017

-BRAVO Award (Topaz Awardee) for invaluable contribution to the Human Capital Group 2016

-BRAVO Award (Topaz Awardee) for invaluable contribution to the Business 2016

-BRAVO Award for invaluable contribution to Voice Based Processes 2015

-Two-time (2X) Team United Awardee for contribution in the Human Capital Group 2015

-Team United Awardee for contribution in Live Well Programs 2015

Sequential Technology International

(Formerly Omniglobe International)

Head – Human Resource Department (Philippines)

Multiple LOBs in client industries: Telecommunication, Utilities, Retail, Travel, F&B etc.

September 2012 – September 2014

oStreamlined Onboarding & Integration: Successfully transitioned over 500 employees from a previous vendor to the new company entity in the Philippines, ensuring a smooth and efficient integration.

oPolicy & Process Expert: Authored the company's Code of Conduct, Employee Handbook, and critical company policies and processes, providing clear guidelines for the workforce.

oImproved Payroll Accuracy: Led a significant improvement in payroll accuracy, reducing disputes from 80% in 2012 to less than 5% in Q1 2013 and maintaining a consistently low error rate below 2% thereafter.

oScalability & Growth Champion: Collaborated with executive leaders to successfully scale up the Philippine site from 500 employees to 1,500 across three locations, demonstrating strong HR support for organizational growth.

oCost-Saving Initiatives: Identified and implemented solutions to eliminate bank remittance fees and resolve offshore banking issues, resulting in approximately PHP 10 million in company savings, and improved banking and payroll vendor partnerships.

oReduced Attrition: Implemented strategies that significantly reduced employee attrition from nearly 40% YTD in 2012 to less than 10% YTD in 2013 and beyond, fostering a more stable and engaged workforce.

oEnhanced Employee Engagement: Institutionalized multiple employee engagement programs (e.g., Monthly Birthday Bash, Theme Days, OMNI Cares, etc.) that positively impacted employee retention and morale.

Canon Business Process Services Philippines Inc.

Human Resource Director (Philippines)

Shared Services for a Technology Company

November 2010- November 2011

oStandardized HR Practices: Authored the company's Code of Conduct and established formal escalation and administrative procedures, ensuring consistent and compliant HR practices.

oBoosted Employee Engagement (OCE First): Institutionalized multiple employee engagement programs (e.g., Birthday Bash, Sports Fest, etc.) that were a first for Canon Oceania, leading to improved employee retention and morale. Planned and implemented a successful employee program calendar for 2011-2012.

oShared Services Expansion Champion: Collaborated with senior leadership to build a high-performing Shared Services team in the Philippines. Facilitated the successful transition of various business units from multiple locations (North America, Canada & Asia-Pacific) to the Philippines, contributing to significant site growth via increased headcount by 30% which reduced operational costs by 40-60%).

eCost Philippines Services LLC/PFSWeb USA Inc.

Head – Human Resources (Philippines)

Shared Services for an E-Commerce Company

March 2008 – November 2010

oHR Strategy & Compliance: Authored Core Company Documents: Established the foundation for a strong HR framework by authoring the company's Corporate Code of Conduct (COC), Employee Handbook, and critical policies & processes.

oEmployee Benefits & Compensation: Created and implemented impactful employee benefits programs like Medical Insurance (HMO) and Accident Insurance (GLI), Regularization Bonus, and a competitive compensation & benefits package, attracting and retaining top talent. Which reduced employee turnover by 10% and an increased application by 20%).

oHR Transformation & Efficiency: Modernized HR Operations: Facilitated the computerization of the HRIS and the Payroll/Time Keeping System and installation of the Biometric System, streamlining HR processes and improving efficiency.

oReduced Recruitment Costs: Achieved a significant reduction in dependence on placement agencies by 90% through effective sourcing & recruitment strategies, leading to substantial cost savings.

oTalent Management & Retention: Successfully maintained annual attrition levels at 8% - 10%, significantly lower than the industry average (35% - 43%). Further minimized undesired attrition to 3% through employee retention and engagement initiatives.

oGlobal Mobility Expertise: Led the efficient coordination with relevant government agencies for processing Alien Employment Permits (AEP Cards), Foreign Work Visas, I-Cards for foreign national employees, US Visas, and Travel & Accommodation requirements for employees traveling to the USA.

oRecognition & Awards: Always On Awardee 2009 (Bronze): Received the US Corporate Executive Awards/CEO Global Award recognition for outstanding contributions to the company, highlighting your leadership and impact.

Foundever Inc. (Formerly Sitel Group, Sykes/ICT)

Assistant Recruitment Manager / Site Labor and Employee Relations Officer

Multiple LOBs in client industries: Telecommunication, Utilities, Technology, Retail, Travel, F&B, Media, etc.

July 2003 – March 2008

oRecruitment Leadership: Managed a team of 25-30 Sourcing & Recruitment professionals, exceeding hiring targets and fulfilling monthly manpower ramps for Manila (minimum of 200-700 MRF).

oStrategic Planning & Execution: Collaborated with operations teams to strategically plan and allocate resources, aligning recruitment efforts with growth and attrition needs.

oEnhanced Sourcing Initiatives: Conducted successful Metro-wide and regional sourcing initiatives, contributing to SITEL's achievement of BPAP BPO of the Year Award 2008.

oIndustry Recognition: Recognized as Featured Employee of the Month (January 2008) by JobsDB.com Philippines, demonstrating exceptional performance within the recruitment industry.

oProven Track Record: Consistently led top-performing teams within the Sales and Financial Programs, showcasing effective leadership and team development skills.

oLarge-Scale Project Management: Successfully spearheaded the recruitment efforts for the company's largest Tech Support and Financial Program, demonstrating expertise in managing complex hiring initiatives.

Additional Employment Information’s:

WinSource Solutions Incorporated (May 2006- October 2007)

HROD Supervisor (Supervisory Rank)

1 Year & 5 Months Tenure

DHL Worldwide Express Int. (May 2001- July 2003)

Senior Lead Escalation Agent for Customer Claims and Complaints (Sr. Agent Rank)

2 years & 2 Months Tenure

Education and Professional Development

Certificate in Human Resource Manager Development Program

Asian Institute of Management (AIM) 2024

Certificate for Executive Leadership Accelerator Program (ELAP)

Hyper Island Asia Pacific (Hyper Island-Singapore) 2024

Executive Diploma in Managerial Psychology

Athena Global Education (UNIATHENA) 2023

Diploma in International Human Resource Management

Athena Global Education (UNIATHENA) 2023

Post Baccalaureate – Diploma in Industrial Relations

University of the Philippines – Diliman (SOLAIR) 2016-2018

Bachelor in Science Major in Sociology

Polytechnic University of the Philippines (PUP-Manila) 1997-2001

Certified Human Resource Professional (CHRP®) Certified Professional Manager (CPM®)

Certified Life Coach (CLC®) Emotional Intelligence Practitioner Certified (EIPC®)

Certified Six-Sigma Green Belt Campion (CSSGB®) Certified HIPAA Professional (CHP®)

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