Customer Service Specialist

Nancy Mack

**** ********* **** #*** ******** Hills, Ohio 44067

216-***-**** **********@*****.***

Customer Service Specialist

Core Competencies

Trustworthy & ethics Politeness & conflict Judgement & decision

Customer Service - Office Admin 20+ years Accounting - Invoicing - 5 years

Excel - 10 years Payments & Billing 5 years SAP 10 years

Experience

Rental Coordinator PMF Rentals 8/22 - Current

Answer phone calls and emails from potential customers who are looking to rent storage trailers and containers. Send out a quote for project. Take credit card payments and put them in the system either on a monthly basis or per month.

Customer Service Mr. Handyman 2/18 - 8/22

Answer the phone, set up appointments for a tech to go to their home and solve the problem or help with a specific project.

Customer Service Southern Glazers Wine & Spirits 2/99 - 2/18

Processed over 150 customer orders, samples for chains and independent proprietors. Became the lead “go-to” person for reps and customers calling in on the

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