Customer Service Call Center
Resume:
CONTACT
Astoria, NY *****
*.**********@*****.***
SUMMARY
Highly-motivated employee with
desire to take on new challenges.
Strong work ethic, adaptability, and
exceptional interpersonal skills.
Adept at working effectively
unsupervised and quickly
mastering new skills. Productive
call center representative with
several years of experience
building rapport with clients and
providing quality support. Gifted in
answering large volume of
customer calls and resolving
customer complaints. Recognized
for consistently earning top
customer satisfaction ratings.
SKILLS
Skilled in Microsoft Office Suite,
including Outlook, Word, Excel,
PowerPoint, and Access.
•
Works collaboratively and
respectfully with team members
to achieve or exceed objectives.
•
Conscious of personal objectives,
actively endeavors to meet or
surpass them by utilizing all
available resources.
•
• Technical Support
• Training and mentoring
• Call control skills
• Data Entry
• Call handling
• Quality Control
• Account Maintenance
ASHLEY SIMEON
EXPERIENCE
November 2023 - Current
Proxy Call Center Agent Equiniti Astoria, NY
February 2020 - September 2021
Community Aide NYCHA (New York City Housing Authority) NYC, NY
May 2019 - February 2020
Personal Aide Americare Brooklyn, NY
October 2018 - May 2019
Maintenance Worker (Seasonal) NYC Parks Brooklyn, NY January 2018 - September 2018
Material Handler UPS Queens, NY
Managed customer accounts, including updating account information as needed.
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• Processed customer account changes with proprietary software. Maintained strong call control and quickly worked through scripts to address problems.
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Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
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Answered, screened and processed high volume of calls daily with call management system and web-based communications.
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• Managed high-volume of inbound and outbound customer calls. Assisted in conducting inspections to assess presence of pest and severity levels; Removal of frass, HEPPA vacuuming, and steaming furniture; Removal of droppings and pest carcass, and sanitizing surfaces Performed pest proofing functions such as caulking, installing escutcheon plates, installing door sweeps, and sealing and plugging small holes; Performed routine grounds-keeping functions
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Mowing, edging, watering and trimming grass areas, hedges, trees and shrubs
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• Pulling weeds and maintaining flower beds
• Ground preparation and installation of sod
• Apply fertilizers.
• Provided a range of personal care services to patients in their homes Basic health care assistance, such as monitoring temperature and heart rate, and everyday tasks, such as bathing and grooming.
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Maintain parks Playground Clean and sanitize restrooms Disposal of waste and garbage in proper receptacles
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Offloaded inbound merchandise, verified count and stock number, stacked on pallets, labeled pallets
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• Processed documents, and relocated merchandise to proper location
• Read production schedule, work order, shipping order, or requisitions to June 2017 - January 2018
Security Guard -Unarmed ISSM Protective Services Bronx, NY November 2016 - June 2017
Inventory Supervisor WIS International Forest Hills, NY May 2016 - November 2016
Security Guard -Unarmed Securitas Inc. New York, NY September 2015 - April 2016
Warehouse Customer Service Rep Pharamapacks LLC. Queens, NY July 2014 - March 2015
Intake Coordinator CPHL Centers Plan for Healthy Living Brooklyn, NY
June 2013 - November 2013
determine items for distribution.
Assigned to tour at various sites Following protocol to ensure safety of establishment Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
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Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
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Supervised and led a team of 10-20 Inventory counters while traveling to various customer locations.
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Enforced compliance with warehouse safety regulations, protocols for handling hazardous materials, and implemented security procedures.
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• Maintained accurate and up-to-date records of all inventory transactions. Collaborated with vendors and suppliers to resolve discrepancies or issues with ordering processes.
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Frequent patrolling of multilevel buildings Adequately ensuring post's guidelines and procedures
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• Efficient and effectively responding to safety alerts Created and noted all incident reports and forwarded to appropriate personnel
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• Ensuring sites safety and using preventative theft regulations
• Answered inbound emails in a time efficient professional manner
• Processed returns and refunds for customers
Responsible for tracking sales, and creating spreadsheets and sales charts
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• Answered multi-line telephones and took accurate messages
• Daily use of Microsoft Office and Outlook for data entry. Greeted and directed visitors to desired location; responded to questions from visitors
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Performed data entry and retrieval; Photocopied, Filed and faxed important office documents Answered multi-line telephone, routed calls, and took accurate messages Scheduled appointments for patients; assisted patients with various paperwork
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• Prepared and typed department memos and letters
• Scheduled RN's for patient assessments.
Admissions Representative ESM Education Sales Management Aurora, CO
May 2012 - April 2013
USPS Customer Service Rep. CONVERGYS Corporation Denver, CO
• Enrolled students into college
Answered telephones, took messages and relayed information to appropriate personnel
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• Build good rapport with students using WITY/Active listening skills Accessed student's personal information through administrative portal to assist with enrollment agreements and applications Use of Outlook's Webmail and Microsoft Office Initiating enrollment processing for Financial Aid.
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• Assisted customers with mail issues corrections to filed documentation Answered inbound calls and efficiently contained calls while keeping an average handle time
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• Assisted with changes of address, hold request, and redeliveries
• Responsible for filing of claims.
EDUCATION
Expected in November 2024
Certification Medical Assisting
New Age Training, Inc., New York, NY
High School Diploma
Colorado's Finest Alternative High School, Englewood, CO CERTIFICATIONS
OSHA 10- General Safety
REFERENCES
References available upon request.
Contact this candidate