Sales Representative Customer Service
Resume:
August **** - Present
Oct **19 - July 2021
Manpreet Singh Malli
Sales representative
Green villas, Amritsar
708-***-**** *********@*****.***
Objective
Motivated and results-driven sales professional with 7 years of experience and proven track record in business development and customer relationship management. Seeking a position as a Sales Representative to utilize my exceptional negotiation, persuasive communication skills, and ability to create strategic sales plans to drive revenue growth for the company. Committed to leveraging my experience in identifying sales opportunities and managing client relationships to achieve business objectives. Experience
AbinBev
Brand representative/Sales representative
Handling new brands Budweiser
Magnum Double Barrel Whisky and D'yavolVODKA, Hoegaarden GIN & D'yavol INCEPTION.
• Responsible for increasing distribution and volume across retail stores.
• Responsible for increasing brand awareness, enhancing sales, and increasing shelf spaces for AB InBev products.
• Responsible for sales reporting.
Daily decisions regarding retail inventory levels using past sales history, changes in climates, competitive and special promotional activities.
• Informing about the brand to the customers in retail stores and converting in to sales.
• Order processing after the sales.
Udrive rent a car (Dubai)
Customer Service Representative
• Answer an average of 100 phone calls per day, emails, and chats in a fast-paced environment.
• Complaints resolution and ensure calls, emails, and chats are handled in a professional and prompt manner.
• Used customer relationship management (CRM) systems to accurately track and manage customer data.
• Order processing and delivery coordination for the car delivery.
• Implement a new strategy to enhance customer experience and company revenue.
• Send payment links to the customer, payment processing, mange refunds and manage payment gateway.
Tech Mahindra businesses services
Customer Relation Advisor
• Handle calls with duties including selling new contracts, presenting relevant product information, and canceling services.
May 2018 - Oct 2019
2017
2012
2010
• Managed customer relationships and provided exceptional customer service, resulting in an improved customer retention rate.
• Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a decrease
in cancellations.
• Marketing new contracts, negotiating a price reduction, offering new contracts, and discussing the renewal
of contracts.
• Order processing for the customer after the deal is finalized. Concentrix
Customer service representatives
• Validate the store members with I'd. understand queries and transfer the call to the right department.
• Understand complaints regarding the computer system and inform the process to resolve.
• check the availability of the parts.
• Track orders for the store members and inform the delivery date.
• Document overall call on CRM.
Education
Gurunanak Institute of Technology
Btech (Mechanical)
2nd grade
Guru Nanak college of science
Higher secondary
Montfort higher secondary school
Secondary School
Skills
Good communication skills.
Sales and Negotiation.
Positive attitude
Time management.
Problem solving.
Professionalism.
Multitasking.
Attention to detail.
Achievements & Awards
• A consistent employee of the month and GSGS competition winner in Tech Mahindra. • Trained new employees in the companies worked. Languages
English
Hindi
Punjabi
Marathi
Contact this candidate