Medical Representative Customer Service

Mira Bourji

Medical Representative

Address: Dubai,UAE Phone: +971-*********

Email: ************@*****.*** Nationality: Lebanese

Summary

A dedicated and professional Medical Representative with 12+ years of experience in the pharmaceutical sales & laboratory industries. Proven record of consistently exceeding sales targets and building strong client relationships. Effective leader who performs well in collaborative environment with healthcare staff. Adept at effectively communicating complex medical information to healthcare professionals. Seeking to leverage my sales expertise and customer-centric approach in an indoor sales and customer service role in an environment that is conducive to my intellectual, professional, and personal growth, where I can contribute significantly to the growth of the team/organization with strong experience and expertise leading to success.

Experience

Medical Representative – 2012 to Present

Mediphar Laboratories, Dbayeh, Lebanon

Convince doctors about the efficacy and benefits of our products through detailed presentations and discussions

Build and maintain a strong network of social relations with healthcare professionals, including doctors, pharmacists, and other key stakeholders

Providing weekly reports to the Supervisor, detailing sales activities, market feedback, and any challenges or opportunities encountered

Arrange conferences and presentations to showcase the latest product developments and educate healthcare professionals about our offerings

Act as a decision-maker in the market, assessing market trends and competitor activities to inform strategic decisions

Collaborate with colleagues as a team player, participating in regular meetings to share updates and coordinate efforts effectively

Laboratory Technician – 2012 to 2014

Rayak Hospital, Beqaa, Lebanon

Performed laboratory tests, experiments, and procedures according to established protocols and standard operating procedures (SOPs)

Prepared samples for analysis by following specific instructions and protocols, including weighing, measuring, mixing, and diluting samples as required

Cleaned, calibrated, and maintained laboratory equipment and instruments to ensure accuracy, functionality, and compliance with safety standards

Recorded and analyzed experimental data accurately and meticulously, maintaining detailed records in laboratory notebooks or computer databases

Performed quality control checks on laboratory equipment, reagents, and procedures to ensure accuracy, reliability, and compliance with regulatory standards

Prepared reports, summaries, and presentations summarizing experimental results, findings, and conclusions for internal review and external publication

Sales Representative – 2011 to 2011

Nourmedic, Chtoura, Lebanon

Actively promoted and sold Nourmedic products to healthcare professionals and institutions within assigned territory or market segment

Provided product information, education, and support to customers, addressing inquiries, concerns, and feedback in a timely and professional manner

Maintained accurate records of sales activities, customer interactions, and sales performance metrics using CRM software or other designated tools

Collaborated with internal teams, including marketing, product development, customer service, and logistics, to ensure seamless execution of sales initiatives and customer support

Conducted market research and analysis to identify opportunities, trends, and competitor activities within the pharmaceutical and healthcare industry

Education

Bachelor’s Degree in Biomedical Science – 2011

Lebanese International University, Beqaa, Lebanon

Trainings

Trainee – 2010

Ablah Military Hospital, Ablah, Lebanon

Workshops

Social Political Activism Workshop, USPEaK – 2022

Entrepreneurship, USPEaK – 2022

Right and Campaigning Workshop, USPEaK – 2022

Media Workshop, USPEaK – 2022

Skills & Expertise

Leadership

Team Management

Communication

Market Research

Problem Solving

Product Knowledge

Negotiations & Contracts

Policies & Procedures

Selling Techniques & Strategies

Microsoft Office

Customer Service

Time Management

Languages

Arabic: Native English: Fluent French: Advanced

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