Customer Service Relations
Resume:
Kimberlea Moore
Customer Relations
I am a highly motivated, results-oriented individual, willing to go the extra mile to reach goals and learn along the way. I am very ambitious. My goal is to meet every customer’s needs. I have excellent management, communication, and leadership skills. I am an attentive listener. I solve problems and use tact and diplomacy to find common ground and achieve win-win outcomes.
Experience
Education
2022-Current
Tax Expert Turbo Tax
Prepared simple to complex tax returns for individuals and small businesses. Researching tax law, gathering information for clients explaining clients their options, auditing tax records, checking tax forms, and maintaining client information confidentiality.
2018-2022
CSR Convergent
Expert knowledge of Excel, Word, and Google research. Ability to use independent judgment to prioritize work to meet goals (Quality, Service Level, and Calls per hour) Responsible for processing service orders for outages, down power lines, and tree trimming requests. Responsible for billing inquiries, initiating transfers, canceling services, and creating new accounts. Achieved good customer service relations by encouraging AMB(Average Monthly Billing) and GFB(Flat Rate Billing). Utilized various Software including SAP, INFO Depot, ScreamServe, and Equifax.
2015-2018
General Manager Dominos
Coordinate sales promotions and provide sales targets. Provide excellent customer service and obtain feedback to help make changes in-store operations to provide an even better customer experience. Increase profits through effective sales training and troubleshooting profit loss areas. Operation of Point of Sale systems with a focus on accuracy and efficiency. Responsible for making sure all store policies, procedures, and controls are followed.
2018-2022
General Psychology
Clayton State University
Skills
Integrity
Effective communication
Problem-solving
Marketing campaign management
Statistical analysis
Database management
Storage systems and management
Critical thinking
Contact
112 Bradford Dr.
Fayetteville, Ga.
***************@*****.***
Contact this candidate