Supply Chain Customer Service
Resume:
Bengaluru, India ******
mohammedinayath009@gma
il.com
Highly motivated professional with
background in ensuring smooth
and efficient operations. Known
for excellent problem-solving skills,
teamwork, and adaptability.
Effective communicator with
knack for coordinating and
managing multiple tasks under
pressure. Ready to bring
organisational talents and
collaborative spirit to drive
operational success. Seasoned
Logistics Operations Executive
skilled in optimising supply chain
processes and enhancing
operational efficiency.
Demonstrates strong leadership in
coordinating large-scale logistics
projects, ensuring seamless
integration and timely delivery.
Adept at problem-solving with
focus on cost reduction and
process improvement. Known for
fostering strong relationships with
vendors and stakeholders to drive
successful logistics strategies.
MOHAMMED INAYATH
EXPERIENCE
Logistics Operations Executive ABCO info Tech International PVT. LTD., - Bangaluru, INDIA
05/2024 - Current
Managed end-to-end logistics operations, overseeing inventory control, warehousing, and transportation to optimise supply chain efficiency.
•
Conducted regular performance reviews of logistics services, initiating improvements and corrective actions where necessary.
•
Managed crisis situations, such as delays or damaged goods, with effective solutions that minimised impact on business operations.
•
Coordinated international shipments, liaising with customs agents to facilitate smooth border crossings and
compliance with regulations.
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Scheduled transportation of outgoing goods to meet customer requirements.
•
Customer Advisor 24/7 Customer Pvt. Ltd. - Bangaluru, INDIA 12/2022 - 02/2024
Addressed customer service enquires quickly and
accurately.
•
Built long-lasting customer relationships by providing helpful, informative and attentive customer service.
•
Successfully managed customer issues with effective and efficient solutions.
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Upheld privacy and security requirements established by national legislation.
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Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
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Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
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Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
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Maintained excellent team relationships by proactively helping colleagues solve complex customer complaints, issues and requests.
•
Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
•
Updated customers on the status of their inquiries, orders, and complaints, maintaining open and effective
communication.
•
SKILLS
Skills:
Customer Service: Strong communication and problem- solving abilities, adept at handling customer inquiries and complaints.
•
Attention to Detail: Ensured accuracy in processing shipments and managing documentation.
•
Time Management: Effectively prioritized tasks to meet deadlines in a fast-paced environment.
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Team Collaboration: Worked effectively within a team to achieve operational goals.
•
Logistics Management: Knowledgeable in shipping
processes, import regulations, and supply chain operations.
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Technical Proficiency: Familiar with logistics software and customer relationship management (CRM) tools.
•
• Cargo freight familiarity
EDUCATION
Bachelor of Science: PCMB
GLOBAL PU COLLEGE - PILLAGUMPE HOSAKOTE TQ, BLORE RUR DT, 2018
Completed PCMC from Global PU College, Pillagumpe, Hoskote TQ, Bangalore Rural DT 562114 in 2018.
Developed a strong foundation in Physics, Chemistry, Mathematics, and Computer Science.
•
AADHAAR
PASSPORT
PAN
10TH MARKS SHEET
12th MARKS SHEET
24/7 Customer Pvt.ltd., Prestige Tech Platina-2, Survey Nos.32/1, 32/2. 34/1, 34/2, 34/3, 34/4, Kadubeesanahalli Village, Varthur Hobli, Outer Ring Road between Sarjapur and Marthahalli, Bangalore-560087.India Tel. 080-******** www.247.ai Ref: RL 46937 /HRD 247 /Mar - 2024
11-Mar-2024
Mr. Mohammed Inayath
Emp ID: 010105486
RELIEVING & SERVICE CERTIFICATE
Dear Mohammed Inayath,
With reference to your resignation letter dated 07-Feb-2024, we have accepted the same and have relie ved you from the services of our Company with effect from the close of business hours on 07-Feb-2024.
Your work tenure at 24/7 Customer was from 15-Dec-2022 to 07-Feb-2024 with the last designation as Advisor.
We wish you success in your future endeavors.
Yours Sincerely,
For 24/7 Customer Pvt. Ltd.
Authorized signatory
JAYAPRAKASH U
2024.03.12 13:21
Signature Not Verified
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