Customer Service Follow Up
Resume:
Quindella L. Broadnax
*********@*****.***
OBJECTIVE
To obtain a position within a professional environment that enables me to maximize and advance my academic knowledge and experience for professional growth.
A productive worker with solid work ethic, who exerts optimal effort in successfully completing tasks and research preparations. An enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts. Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
EDUCATION
Lawson State Community, Birmingham, AL
2006-2008
Alabama State University, Montgomery, AL
2005- 2006
SKILLS
· Computer Skills- performs with extensive software proficiency covering wide variety of applications. MS Windows 95 and up, Typing, and Installations. Some knowledge on Upgrading.
· Software- MS Office, Excel, Power Point and Some knowledge of Adobe Photoshop, Paint shop Pro and Microsoft Image Composer
· Operating Skills- Ability to operate all equipment necessary to perform the job.
· Communicating Skills-Exceptional listener and communicator who effectively convey information verbally and in writing.
· Educational Skills- Ability to read, count, and write to accurately complete all documentation and basic American Sign Language.
· Customer Relation Skills- 8 years of customer service through working and volunteering.
· General Office Skills- Ability to meet deadlines while being punctual, organized, self-motivating, and dependable.
WORK EXPERIENCE
Collection Specialist 1, IRU
Resurgent Capital Services- Greenville, SC
April 2024 to Present
Contact consumers to offer repayment methods.
Negotiate resolutions on assigned accounts either with the customer and/or a third party.
Obtain full & complete information on accounts to ensure proper disposition.
Manually dial these accounts or work with the auto dialer.
Work alone to meet monthly goals and/or work with the team to make sure the team goals are met.
Create and maintain daily reports.
SMB Tele sales
Charter Communications- Simpsonville, SC
August 2023 to April 2024
Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
Act as a product consultant when promoting, recommending and selling the value of Spectrum.
Business products and services.
Inform prospects of our product pricing model and Spectrum Business’ competitive advantage compared to other service providers.
Effectively balance new lead generation versus follow up efforts. Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates.
Ensure database information is accurate and complete.
Perform other duties as requested.
Collections Representative
Global Lending Services - Greenville, SC
March 2022 to July 2023
Provide customers with information about their accounts, including payment histories and interest rates.
Review client files to determine the best way to collect from delinquent accounts.
Negotiate payment plans with clients on behalf of creditors or debt collectors.
Provide clients with information about their accounts, including payment schedules, interest rates, and finance charges.
Customer Service Representative
Two Maids & a Mop - Birmingham, AL
March 2021 to February 2022
Open and maintain customer accounts by recording.
Open and maintain customer accounts by recording account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information.
Manage large amounts of incoming calls.
Contribute to team effort by accomplishing related results as needed.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Meet personal/team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Take payment information and other pertinent information such as addresses and phone numbers.
account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information.
Manage large amounts of incoming calls.
Contribute to team effort by accomplishing related results as needed.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Meet personal/team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Take payment information and other pertinent information such as addresses and phone numbers.
Walmart Neighborhood
Cashier/ Receiving Clerk, Birmingham, AL
March 2015-Feb 2021
· Provides good customer service, run a cash register, and stock merchandise
· Ability to multi-task and function in fast-paced working environments
· Coordinate and communicate with company buyers on what items to purchase for a store's inventory.
· Communicate effectively with the customer as well as with the other sales associates
Road America
Assistance Coordinator, Columbus, GA
March 2013- Sept 2014
· Receive calls from customers who often are stranded motorists who can be difficult or irate.
· Request customer identifier information and locate customer in internal computer system.
· Receive deflect “information calls” to the appropriate department or company.
· Responsible for contacting vendor (i.e. towing company, locksmith, roadside service and /or motorcycle company) utilizing computerized system.
· Performs all other duties as assigned by the management of the company.
DTS Computers,
Clerk, Birmingham, AL
Aug. 2009– Mar 2013
· Provided clerical assistance
· Delivered great customer service
· Handled incoming and outgoing calls effectively
· Alphabetical Filing
Wells Fargo
Temporary Loan Processor, Birmingham, AL
Feb. 2010-June. 2010
· Gave verbal and written descriptions of the program, loan terms, features, policies and benefits to customers and business partners
· Loan application submissions
· Data Entry
SITEL, Birmingham, AL
Dec. 2007-June 2010
Mail Clerk
· Achieved mandatory goals based on metric targets
· Performed recalls to clients
· Utilizes multiples systems to research necessary information to resolve the customer questions or issues
REFERENCES
Available upon request
Quindella Lashun Broadnax
Contact this candidate