Customer Service Data Entry

Desiree Frank

Experienced Customer Service Representative/Data

Entry Specialist

219-***-****)

**** ***** *****, ******* ******* 46324

*********@*****.***(mailto:*********@*****.***)

PROFILE SUMMARY Results-driven customer service professional with extensive experience in remote customer support, data entry, and administrative tasks. Proficient in CRM software, ticketing systems, and Microsoft Office Suite. Demonstrated ability to manage high-volume inbound and outbound calls, resolve complex customer issues, and provide excellent service in fast-paced environments. Expertise in problem resolution, client communication, and multi-tasking while ensuring a positive customer experience. Seeking a remote customer service or call center position where I can utilize my communication, time management, and conflict resolution skills.

Core Competencies

Customer Support & Client Relations

Remote Work & Virtual Team Collaboration

Data Entry & Database Management

CRM Systems (e.g., Salesforce, Zendesk, HubSpot)

Multi-Tasking & Time Management

Problem Solving & Conflict Resolution

Microsoft Office Suite (Word, Excel, Outlook)

Communication (Phone, Email, Live Chat)

PROFESSIONAL EXPERIENCE

Customer Service Representative-Equity Trust, Remote Jan 2019-Present

Handle high-volume inbound and outbound calls with property owners to assess needs and provide solutions, ensuring a smooth customer experience.

Build rapport and manage customer interactions through active listening and empathy, enhancing customer satisfaction.

Maintain detailed and accurate records in CRM and databases to track customer interactions and transactions.

Collaborate with virtual teams to meet and exceed KPIs and service-level agreements (SLAs).

Statistical Research Technician-Illinois Department of Employment Security, Chicago, IL Sep 2001-Nov2018

Utilized data entry and research skills to analyze economic wage and employment data, ensuring accuracy in forecasting and reporting.

Managed large volumes of data using SPAM software and maintained detailed records with a high level of attention to detail.

Addressed inquiries from clients and employers, providing excellent customer service and resolving discrepancies in the data collection process.

Office Administrator-ASI Staffing Service/Department of Health, Chicago, IL July 1997-Feb 2000

Delivered administrative support through data entry, scheduling, and managing communications, ensuring seamless operations

Responded to customer and staff inquiries via phone and email, resolving issues promptly to maintain service standards.

Monitored and verified data accuracy in the system, improving workflow efficiency.

Data Entry Specialist/Lead Worker-Spiegel’s, Chicago, IL Nov 1983-Jan 1990

Supervised a team of data entry workers, ensuring compliance with company guidelines and achieving high productivity metrics.

Implemented training programs for new hires, improving overall team performance in data accuracy and quality control.

EDUCATION

Major in Accounting/Bookkeeping American Technical College Chicago, IL

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