Property Manager Customer Service
Resume:
Melissa Martin
Property Manager/Compliance Manager/
LIHTC Consultant/HCVP Consultant
Contact
Apt. D208
Murfreesboro, TN 37128
***********@*****.***
Certifications
Tax Credit Specialist,
Certified Occupancy
Specialist, Multifamily
Housing Specialist, HCV
Specialist, Public Housing
Specialist, HQS Inspector,
Hearing Officer, QC
Auditing, HCV Executive
Management, Family Self
Sufficiency, Financial
Management & Reporting,
Management &
Supervision
Key Skills
Quality Control
Creation of SOP’s
Project Management
Time Management
Budget Planning
Exceptional
Communication
Problem-solving
Supervisory
Training
Leadership
Customer Service
Financial Management
Organizational Skills
Human Resources
Benefits Administration
Grievance/Hearings
M. Martin Resume – Page 2
Experience
SEPT 2024 - PRESENT
Property Manager TWG Management – Whispering Oaks, Nashville, Tennessee
Management of a 482 unit 100% LIHTC property. Property beginning renovations. Posting off all resident rents to ledgers along with posting of all HAP payments.
MAR 2024 – SEPT 2024
Compliance Specialist TWG Management – Whispering Oaks, Nashville, Tennessee
Clean up and processing of backlogged late Annual Recertifications. Approximately 250 certifications were completed late and on time. JAN 2023 – DEC 2023
Community Zone Manager Franklin Housing Authority, Franklin, Tennessee
Overseeing daily operations of 2 property sites, managing staff, ensuring compliance with housing regulations, and providing exceptional customer service. Also responsible for completing annual recertifications for residents and ensuring they are completed thoroughly and timely. Dealing with all resident issues. Scheduling of vendors. Posting of all rent and HAP payments. Send files to Attorney for eviction filing. Worked with RealPage on set up and implementation of new property in Onesite. Prepared for full scale Lease Up of new construction LIHTC 80-unit property to replace Public Housing units.
JAN 2022 – JUN 2022
Deputy Director, HCV Palm Beach County Housing Authority, West Palm Beach, Florida
Oversight and management of 9-person Housing Choice Voucher department with over 3,000 various vouchers. (Mainstream, HOPWA, EHV) Was in charge of submitting corrections in tracks system. Responding to landlord and tenant issues and any complaints involving the HCV department.
JUN 2020 – JAN 2022
LIHTC Consultant/Interim Property Manager Snavely Management, Cleveland, Ohio
Reviewed resident files in preparation of OHFA Audit with only 1 week notice. Prepared and submitted requested files and content for audit. Made appropriate corrections to OHFA Audit findings. Constructed Audit Response to OHFA for Snavely Management (owner).
Agreed to temporarily manage day to day operations for 185-unit LIHTC/PBV/Market property. 1 direct report of a Maintenance Technician. DEC 2019 – JUN 2020
Property Manager Millenia Housing Management LTD, Columbus, Ohio
Manage and oversight of 190-unit PBV and Market property with 1 Assistant Property Manager, 1 Maintenance Supervisor and 2 Maintenance Technicians. Processing and submission of monthly HAP Voucher for payment by HUD. Conduct quarterly inspections of units. Process all Annual Recertifications and Interim Recertifications for subsidized units. Process move-ins and move outs. Attend Eviction Hearings. JAN 2018 – OCT 2019
Property Manager Murfreesboro Housing Authority,
Murfreesboro, Tennessee
Manage and oversight of 238-unit elderly subsidized high rise building with one Assistant Property Manager and one Social Worker reporting to me. Processing and submission of monthly HAP Voucher for payment by HUD. Conduct monthly floor inspections of units. Ensure Administrative Plan and all HUD Regulations are being abided by. Ensures the property and units are maintained by HUD Standards.
NOV 2017 – JAN 2018
HCV Program Analyst Murfreesboro Housing Authority, Murfreesboro, Tennessee
Responsible for clients in assigned caseload (approximately 480) Manage and direct all changes affiliated with the accurate processing of the client’s rental portion and HUD portions. Maintains compliance of the Housing Authority Administrative Plan and all HUD Regulations. SEP 2014 – NOV 2017
Mgr. of Leasing & Collections, Affordable Housing Specialist, LIHTC Specialist PK Management, Richmond Heights, Ohio
JUN 2007 – AUG 2014
HCVP Manager, Public Housing Asst Manager, Public Housing Coordinator, Section 8 Certification Specialist Lake Metropolitan Housing Authority, Painesville, Ohio
1996 - 2006
Human Resource Generalist-new hire orientations, payroll processing, time & attendance, benefits enrollment, bwc claims processing, etc. References - Available
upon request
Leadership
Successfully led a Housing Authority team to obtain standard of “high performing” agency one year earlier than anticipated.
Directed/assisted housing software company in designing forms to meet LIHTC requirements.
Contact this candidate