Customer Service Claims Adjuster
Resume:
Mimesalyn Honeycutt
Insurance Claims Adjuster
Dallas, TX 75237
****.*********@*****.***
Motivated and well-rounded individual with more than 10 years of documented customer service, mortgage, banking, management and health care service experience. Strong communication and Microsoft Office skills. Knowledgeable in loan documents, loan processing, team management and data processing. Has completed several courses related to customer service, sales strategies, inventory control, time management and leadership skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Claims Adjuster
State Farm Mutual Automobile Insurance Company-Richardson, TX January 2023 to September 2024
I handle Insureds Auto claims, liability decisions, provide payments for Auto loss, assist with setting up toes and repair, assist in locating repair shops and aid in setting up rental cars. Customer Service Representative
[24]7.ai-Dallas, TX
August 2022 to November 2022
Assist a Klarna Cx with issues pertaining to their accounts. Providing in detail about payments and assisting with navigating the app.
Insurance Agent
Tata Consultancy Services (TCS)-Plano, TX
September 2021 to June 2022
Provide account and billing inquiries. Take payments. Assist in sending beneficiary and other correspondences to the customer. Providing empathy to death claims. Retention Specialist
iQor-Richardson, TX
October 2017 to March 2021
Assist customers in cancellation of phone service, lines or changing rate/data plans. Advise offers to stay with T-mobile
Assist customers in making payments
Reservation Agent
Telvista/ Virgin America-Farmers Branch, TX
July 2017 to October 2017
Take calls and answer questions about airline regulations
# Assist customers with travel plans
# Offer completive rates and give suggestions for accommodations and car rentals
# Book flights for travelers
Dispatcher
LDL Logistics-Lancaster, TX
April 2016 to May 2017
# Taking orders for Truckers
# Ensuring truck drivers handling of cargo and arrival to destinations in a timely manner
# Track and monitor situations via phone and radio, ensuring road safety For Truckers Customer Service Representative
Entergy-Monroe, LA
March 2014 to December 2015
Responsibilities
Assisted customers in turning services on or off.
Provided customers with restoration times for outages. Provided technical support for underground or overhead services. Provided installation and removal of security lights. Accomplishments
Worked via ASAP program assuring apt complex services were turned on once tenant moved out. Skills Used
Customer service
Ten-key
Typing
Microsoft word
Excel
Government Insuring
JPMorgan Chase-Monroe, LA
February 2014 to December 2014
Responsibilities
Documented residential loans.
Ensured loans were extended timely manner.
Skills Used
Customer service skills
Direct Support Professional
PrivateClient-Monroe, LA
July 2011 to November 2014
Responsibilities
Provides care for individual needs.
Skills Used
Communication skills
Correspondent Representative
JPMorgan Chase Bank-Monroe, LA
December 2011 to December 2012
Analyzing data, entering data into multiple firm systems and reviewing reports
• Retrieving and creating reports of outstanding mortgage documents
• Assisting lenders with the documentation process, via phone, fax and email
• Establishing Relationships with each individual Lender, ensuring quotas are met and ensuring documents are correct and loans are in fundable condition Customer Service Rep
The Veracity Group-Monroe, LA
July 2011 to October 2011
Answered inbound calls, assisted customers with various issues
• Self-managed to meet sales goals
• Consistent top producer in department
Direct Support Professional
D & D Community Connections-Monroe, LA
July 2008 to July 2011
Direct Support
• Met daily health care needs of individual
Assistant Manager
Raising Canes-Monroe, LA
August 2005 to July 2008
Advanced to increasingly responsible positions, including management role
• Handled payroll and deposits and ensured timely production
• Enforced training programs that enhanced employee performance and helped build a motivated workforce.
File Processor
JPMorgan Chase
November 2001 to August 2005
Processed all loan documents and entered data into several firm systems
• Reviewed all documents for completeness and audited incomplete document packages
• Prepared and audited reports of document packages and prepared correspondence and documents for mailing
Lead File Technician
Bank One Mortgage Company
November 2000 to November 2001
Reviewed loan files for completeness and helped locate misplaced loan documents
• Filed documents and maintained report of misfiles for management
• Prepared and sent correspondence relating to loan documents Education
Phlebotomy
Career Technical College
September 2000 to October 2001
High school diploma
Neville High School - Monroe, LA
August 1991 to May 1995
Skills
• Customer Service
• Call Center
• Microsoft Word
• 10 Key Data Entry
• Technical Support
• Typing
• Typing
• Microsoft Excel
• Sales
• Loan processing
• Microsoft Office
• Dispatching
• Organizational Skills
• Administrative Experience
• Front Desk
• Data entry
• Computer literacy
• Documentation review
• English
• Customer support
• 10 key typing
• Windows
• Communication skills
• Microsoft Outlook
• Analysis skills
• Customer service
• Time management
• Microsoft Powerpoint
Certifications and Licenses
All claims adjuster licens
Property & Casualty License
February 2023 to February 2025
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