Customer Service Representative

Stephanie Pickering

Salt Lake City, UT *****

*********.******@*****.***

801-***-****

Summary

Client-focused Customer Service Representative with 6+ years' experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests. Exhibits exceptional communication skills coupled with best-in-class service and support.

Skills

• Customer retention

• POS

• Upselling/Cross-Selling

• Customer service

• Typing

• Communication Skills (Verbal/Written)

• Problem Solving

• Time Management

• Inside sales

• Cooking

• Data entry

• Computer skills

• Microsoft Excel

• Leadership

• Shift management

Work Experience

Server/Cashier

Virg's-Ogden, UT / April 2022 to June 2023

●Boosted overall sales by confidently recommending daily specials and upselling menu items

●Enhanced customer satisfaction by providing attentive personalized service during busy shifts.

●Established rapport with regular customers fostering loyalty through exceptional service.

●Handled all customer complaints professionally resolving issues promptly to maintain customer satisfaction.

Server/Restaurant Manager

Dee's Family Restaurant-Salt Lake City, UT / August 2018 to March 2020

● Boosted overall sales by confidently recommending daily specials and upselling menu items

● Enhanced customer satisfaction by providing attentive personalized service during busy shifts.

● Established rapport with regular customers fostering loyalty through exceptional service.

● Handled all customer complaints professionally resolving issues promptly to maintain customer satisfaction.

Customer Support Supervisor

Delta Air Lines-Salt Lake City, UT / February 2005 to October 2016

● Collaborated with other departments on initiatives aimed at improving overall customer experience across all touchpoints within the company.

● Enhanced team performance by conducting regular training sessions and offering constructive feedback.

● Managed escalations from customers ensuring they received prompt attention from appropriate team members or department heads.

● Enhanced Customer satisfaction by effectively processing ticket purchase.

Education

High school diploma

Cyprus High School - Magna, UT

Contact this candidate