Food Service Restaurant Manager

Naveed Azad Abbasi

Nationality: Pakistani Date of birth: 24/12/1978 Gender: Male

Phone number: +92-343*******

Email address: ****************@*****.***

Address: Bagh, Azad Kashmir, Pakistan

ABOUT ME

Dedicated Restaurant Manager with experience in the Food Service Industry. Proven track record in increasing revenue and enhancing customer satisfaction through strategic planning and effective team leadership. Skilled in staff training, inventory management, and compliance with health regulations. Strong interpersonal skills with a focus on building relationships with customers and suppliers. Adept at analyzing feedback to drive menu improvements and operational efficiency. Committed to delivering exceptional dining experiences. WORK EXPERIENCE

Manager / Restaurant Owner 2 Year’s Experience

Chinese Restaurant, Shanghai Dragon, E-11, Islamabad, Pakistan

• Led the restaurant’s daily operations, ensuring seamless service delivery.

• Hired, trained, and mentored staff, promoting a culture of excellence.

• Developed a diverse menu, incorporating customer feedback for continuous improvement.

• Monitored and analyzed sales trends to drive revenue growth.

• Established strong vendor relationships, ensuring high-quality ingredient procurement. Manager / Restaurant Owner 5 Year’s Experience

Lucky Kabana, Murree, Pakistan

• Directed all aspects of restaurant operations, from budgeting to staffing.

• Created and implemented marketing strategies that increased customer footfall.

• Ensured high standards of food quality and hygiene, leading to excellent customer reviews.

• Managed financial records, optimizing costs and increasing profitability.

• Fostered a welcoming atmosphere, enhancing the dining experience for guests. Supervisor 3 Years Experience

Zam Zam Ice Cream, Sharjah, UAE

• Oversaw daily operations, ensuring quality service and customer satisfaction.

• Trained and supervised staff, fostering a collaborative team environment.

• Managed inventory and supply orders to maintain optimal stock levels.

• Implemented health and safety protocols, achieving compliance with local regulations.

• Developed and maintained positive relationships with customers, enhancing brand loyalty. EDUCATION & TRAINING

Bachelor’s Degree

Rawalpindi, Pakistan

Higher Secondary School Certificate

Rawalpindi Board, Pakistan

Secondary School Certificate

Rawalpindi Board, Pakistan

LANGUAGES

Mother tongue(s): Urdu

Other Language (s): English

LISTENING B2 READING B2 WRITING B2

SPOKEN PRODUCTION B1 SPOKEN INTERACTION B1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user PROFESSIONAL SKILLS

Professional Skills:

Customer Service Excellence Team Leadership Skills Financial Management Expertise Inventory Control Management Health Compliance Knowledge Marketing Strategy Development Conflict Resolution Abilities Staff Training Programs Menu Development Creativity Sales Trend Analysis Operational Efficiency Focus Time Management Skills Problem-Solving Techniques Vendor Relationship Management Quality Assurance Practices Communication Skills:

Effective Communication Strong Presentation Skills Effective Written Communication Cross-Cultural Communication Team Leadership and Supervision Strategic Planning and Execution Conflict Resolution Budget Management Performance Evaluation and Feedback

Digital Skills:

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Database Management Internet Research Technical Troubleshooting

REFERENCES

References will be furnished on demand.

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