Customer Service Front Desk

Location:

Posted:

October 31, 2024

Paola Nicole Adorno Colón

**** ******* **, *** **. Front, Pittsburgh, PA 15203

Email: **************@*****.***

Purpose

To contribute through my knowledge and experience in customer service to help the company reach its goals.

Education

2022

Duquesne University, Pittsburgh, PA

McAnulty College of Liberal Arts

BA-Modern Languages ‘25

Minor-Criminal Justice

Work Experience

Present

Duquesne University

Front desk Aide

• Keeping residents safe by verifying Resident ID before allowing access to the wing.

• Ensure that residents register their guests and inform them of the curfew set for guests.

• Receive inbound phone calls to resolve routine and new issues with residents.

• Document all violations of policies, procedures and submit them through the proper channels.

• Receive, process and coordinate maintenance repair calls and written requests.

• Act as Liaison between residents and staff by connecting residents to correct departments. 2022

Conduent - Banking Services Call Center

Costumer Service Representative

• Receive inbound calls from customers and greet them with the provided script.

• Analyze the situation and reassure them that their problems will be addressed.

• Verify account and identity to confirm the information matches before proceeding.

• Investigate account according to issues flagged by the client and remedy them.

• Assist with routine problems like card activation, deposit dates, and duplicated transactions

• Connect callers with corresponding departments if the situation falls out of my reach.

• Answer any questions and inform them of any new procedures or policies that affect the account.

• Document all call information and summaries after culmination of call. Skills

• English / Spanish / French (intermediate)

• (Word, PowerPoint, Internet, Outlook, Excel, PMS System)

• Dynamic, fast learner, task oriented, work under pressure

• Multitasking

References

Available if requested.