Customer Service Relationship Manager
Resume:
ILUORE OGE PATIENCE
PHONE: 780-***-****
Email: ********@*****.***
Linkedin: https://www.linkedin.com/in/oge-patience-0785752aa
Address: ***** ***** **, ********, ** T5P 1P3.
Profile Summary
A Performance-oriented customer service executive with a demonstrated record of accomplishment. Ambitious, energetic, upbeat, friendly personality with strong multitasking skills. A natural leader with excellent communication and interpersonal skills. With several years of working experience, I am proactive, resolute under extreme pressure, and skillful in addressing all customer concerns with strategic solutions. With a genuine desire to serve and achieve results, I am ready to pursue a dedicated customer service and sales career with an industry-leading institution.
Core Competencies/ Strengths
Excellent communication
Time Management
Good team player
Highly organized and detail-oriented
Ambitious with strong organizational
Achievements
Best Relationship Manager Card issued
Best Relationship Manager Payment and collections
Best Relationship Manager Referrals
Best Relationship Manager Loan incremental growth
Certificate of service, Volunteer Airport leader, and Airport Ambassador for post-secondary student Airport welcome services with five Universities in Edmonton.
Education.
Business Analysis and Professional Communication (Professional development certification)
MacEwan University, Edmonton Ongoing
B. SC Business Administration and Management
Enugu State University of Science and Technology Enugu State Nigeria
National Diploma…. Business Administration.
Institute of Management and Technology Enugu, Enugu State, Nigeria
Employment Experience
Edmonton Food Bank. (Canada) 2024
Team Member (Volunteer)
Assist with inventory management, including weekly food orders, deliveries, donation pick-ups, packaging, and processing. Unpack and categorize donated food.
Collaborate with the unit head to check donated foods' quality and expiration dates.
Move boxes and pallets to appropriate spaces and locations.
Keep the sorting table area clean.
Supported with food distributions to homes, churches, and specially designated locations within Edmonton.
Sales Representative/ Royalty Relationship Manager
Union Bank of Nigeria Plc 2019 - 2024
Utilized exceptional sales skills to build a client base to achieve set organizational goals.
Managed customer portfolio, service relationships, and cross-sell financial products.
Drive profitability through retention, technical assistance, selling, cross-selling and upselling of products.
Actively sell bank products and services to new and existing customers, maintaining an in-depth knowledge of the bank products and ensuring that the most beneficial products are recommended to customers.
Built strong relationships with the target organization to increase sales and service opportunities.
Asking thoughtful financial questions, engaging with customers, and creating positive experiences to retain and deepen relationships.
Analyzed sales data and identified trends to maximize revenue growth potential.
Developed and maintained excellent relationships with customers with particular attention to HNIs
Delivered specialized investment and risk assets advice to high-net-worth customers.
Team Lead Sales and Service (Coach)
Union Bank Of Nigeria 2017-2019
Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image.
Achieved efficient market research by identifying potential sales opportunities.
Supported HR in onboarding/recruitment and training of new sales and service staff.
Effectively performed sales and service functions remotely.
Analyzed sales data to adjust and improve sales strategies.
Performed market research to identify potential sales opportunities.
Ensured compliance with service ethics and standards by all sales and services teams.
Customer Services Representative
Union Bank of Nigeria 2014 -2017
Developed and maintained excellent relationships with customers
Ensured the delivery of fast, friendly, and knowledgeable service for routine questions and service complaints while explaining the benefits and advantages of different products and service offerings to customers.
Collected Customer feedback and applied product, industry, and market knowledge to develop customized recommendations for individual customer needs.
Highly Organized, prioritized tasks, and was able to work under pressure.
Handled customer billing errors by researching issues in the system, asking detailed questions, and escalating to the relevant department for resolution.
Customer Services Representative 2010 - 2014
Agro Books and Stationaries Limited
Developed and maintained excellent relationships with customers
Ensured the delivery of fast, friendly, and knowledgeable service for routine questions and service complaints while explaining the benefits and advantages of different products and service offerings to customers.
Collected customer feedback and applied product, industry, and market knowledge to develop customized recommendations for individual customer needs.
Extremely organized, prioritized tasks with a strong ability to work under pressure.
Handled customer billing errors by researching issues in the system, asking detailed questions, and escalating to the relevant department for resolution.
Sales Representative
Agro Books and Stationaries Limited 2007 - 2010
Utilized exceptional sales skills to build a client base to achieve store goals.
Actively managed customers’ needs, services, relationships and cross-selling products.
Drive profitability through retention, technical assistance, selling, cross-selling and upselling of products.
Built strong relationships with the target organization to increase sales and service opportunities.
Provided exceptional customer service by ensuring customers took priority and answered all customers’ inquiries.
Analyzed sales data and identified trends to maximize revenue growth potential.
Personal Interests
• Playing Table Tennis, Listening to Worship songs, Meditating and Cooking.
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