Customer Service Front Desk
Resume:
Jermaine Colbert
Customer Service
Chicago, IL **620
***************@*****.***
Customer Service professional with experience delivering first rate Customer Service. Seeking an entry- level opportunity to become part of an outstanding team that would allow the opportunity to apply skills, and training in order to contribute to company's success with hopes of advancement. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Transportation
Schneider-Chicago, IL
October 2019 to November 2020
I would collect cargo for different companies and deliver state to state. Would also help with loading and unloading cargo.
Insurance Advocate
GoHealth LLC/Norvax LLC-Chicago, IL
September 2017 to February 2019
• Screening consumers to determine benefit eligibility
• Managing high volume of both inbound and outbound calls
• Meeting deliverables set forth by management such as: high number of transfers; passing score card audits by QA; knowing when escalate a call based on the progression of the call
• Providing training to new hires
Front Desk Clerk
Planet Fitness-Chicago, IL
February 2017 to August 2017
• Being the face of the business by proving excellent customer service.
• Duties initialed personal racemization of member having new clientele sign up, updating files, billing and help maintain a clean, safe and friendly environment. Production laborer
Home Products Inventory-Chicago, IL
December 2015 to February 2017
Move products off assembly line, label, seal and package. Also worked as a material handler and move color products with forklift.
General Cleaner
AMB Janitorial Services-Chicago, IL
May 2015 to December 2015
Mop, sweep and dust floors and elevators. Mop and buff lobby floors and mirrors. Recycle trash and clean outside perimeter of building.
Telephone Service Representative
National Opinion Research Center-Chicago, IL
December 2014 to July 2015
• Receive and make outcalls to participants.
• Conduct over the phone interviews and enter data into the database. Sales
Marketer-Chicago, IL
June 2011 to August 2012
• Network and developed relationships with current and potential clients.
• Traveled to various locations to distribute flyers and plungers. Education
High School Diploma
Dunbar High School - Chicago, IL
June 2013
Skills
• Call Center
• Customer Service
• Customer Support
• Construction (Less than 1 year)
• Customer Care
• Buffing
• Cold Calling
• Materials Handling
• Floor Care
• Quality Assurance
• Custodial Experience
• Environmental Services
• Forklift
• Insurance Sales
• Commercial Cleaning
• Assembly
• Microsoft Office
• Pallet Jack
• Packaging
• Forklift
• Load & unload
• Customer service
• Assembly
• Quality assurance
• Insurance sales
• Leadership
Certifications and Licenses
Life and Health Insurance
Food Handler Certification
Pallet Jack Certification
Forklift Certification
Contact this candidate