Customer Service Inventory Management

Samuel Umanzor

************@*****.*** 346-***-**** Houston, TX

linkedin.com/in/samuel-umanzor-793729330

Summary

Seasoned Bartender with 6 years of experience in fast-paced hospitality environments. Expert in cocktail design, menu development, and staff training. Seeking Bartender role to leverage customer service excellence, inventory management, and compliance knowledge. Work Experience

Birraporeti’s Downtown

Bartender Houston May 2024 - Present

• As a Bartender at Birraporeti’s Downtown, I provide exceptional customer service in a fast-paced dining environment, expertly mixing and serving a wide variety of alcoholic and non-alcoholic beverages. I maintain a thorough knowledge of the establishment's menu, offering personalized recommendations to guests and upselling food and drink specials. I manage inventory and restock bar supplies, ensuring the bar operates efficiently. I also adhere to all state and local regulations concerning the service of alcohol and maintain a clean and organized work area to ensure a safe and inviting atmosphere for patrons. In addition to processing transactions accurately, I resolve customer inquiries and complaints with professionalism and patience, contributing to the overall positive dining experience. Neon Boots Dancehall and Salon

Bartender / Karaoke Host Houston Feb 2023 - May 2024

• Efficiently managed the bar at Neon Boots Dancehall and Salon, providing exceptional customer service while hosting engaging karaoke nights, resulting in a 20% increase in repeat patronage. D'Spot Gentlemans Club

Bartender / Manager Houston, TX May 2020 - Feb 2023

• Managed bar operations, including cocktail creation, menu development, inventory management, and adherence to regulatory compliance, while maintaining strong customer relationships.

• Conducted comprehensive training for new bartenders in drink preparation and effective upselling strategies to enhance customer satisfaction and sales.

• Delivered high-quality service to a substantial customer base, utilizing product knowledge and hospitality to recommend specials and informed menu selections.

• Enforced responsible service of alcohol by diligently verifying age requirements, and consistently maintained a courteous and professional attitude towards patrons. Cyclone Anaya's Mexican Restaurant

Bartender / Server Houston, TX Sep 2019 - Feb 2023

• Delivered high-quality hospitality, ensuring guest satisfaction through prompt and courteous service in a fast-paced environment.

• Managed multitasking effectively, consistently providing accurate cocktail preparation while maintaining a clean and organized bar area.

• Upheld strict adherence to cocktail recipes and presentation standards, contributing to a consistent and high-quality customer experience.

• Demonstrated knowledge of POS system operations and compliance with food safety and sanitation regulations, enhancing overall service efficiency. El Pueblito Patio

Server HOUSTON, TX Jan 2019 - Aug 2020

• Efficiently processed transactions using the cash register and POS system, ensuring accurate handling of payments via various methods including cash, checks, and credit cards.

• Delivered high-quality customer service, resolving inquiries and guiding customers with product selections, while effectively communicating store offerings.

• Conducted comprehensive training for new staff on operational procedures, cash handling, and customer engagement, enhancing team capability and service level.

• Consistently maintained a professional and courteous attitude while managing customer satisfaction, addressing concerns, and promoting restaurant specials to optimize guest experience.

Mambo Seafood

Bartender / Cashier / Hostess Houston, TX Jun 2019 - May 2020

• Facilitated seamless transactional operations by adeptly handling cash register and POS system, ensuring accurate financial exchanges.

• Cultivated a positive customer experience through proficient management of bar services, including cocktail creation and maintaining compliance with industry regulations.

• Enhanced staff capabilities and service delivery by providing comprehensive training to new hires on product knowledge and customer engagement strategies. Carmelita's Mexican Restaurant

Server/ Bartender 5423 Bellaire Blvd, Bellaire, TX 77401 Mar 2018 - May 2019

• Provided exceptional customer service in a fast-paced dining environment at Carmelita's Mexican Restaurant, ensuring guest satisfaction and repeat business.

• Managed multitasking effectively by taking orders, serving food and beverages, and processing payments for multiple tables as a Server/Bartender.

• Demonstrated knowledge of menu items, including ingredients and preparation methods, to make personalized recommendations and upsell high-margin dishes and drinks.

• Maintained a clean and organized bar and dining area, adhering to health and safety regulations to ensure a pleasant experience for patrons.

• Developed rapport with regular customers, remembering their preferences and greeting them by name to foster a welcoming and personalized atmosphere.

• Handled inventory management for the bar, including restocking supplies, rotating stock, and minimizing waste through careful monitoring of beverage levels.

• Collaborated with kitchen and waitstaff to coordinate efficient order timing and delivery, reducing wait times and improving service flow.

• Resolved customer complaints with diplomacy and professionalism, turning potential negative experiences into positive ones and maintaining the restaurant's reputation.

• Conducted cash and credit card transactions with accuracy, balancing the cash register at the end of each shift to ensure proper financial reporting.

• Assisted in training new staff members, sharing knowledge and best practices to enhance team performance and service standards.

Education

Universidad Tecnologica De El Salvador

Some College (No Degree), Ingenieria Industrial San Salvador Skills

Suggestive Selling, Anticipating Guest Needs, Safe Serving Knowledge, Outstanding Customer Service, Health Codes Compliance, Extensive Spirits Knowledge, Proficient in Mixology, Inventory Management, Anticipating Problems, Quality Assurance, Training and Onboarding, Recruitment and Hiring, Employee Performance Evaluations, Scheduling Staff, Problem Solving

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