Production Associate Customer Service

EM

ERICKA MIRANDA

*****************@*****.*** 209-***-**** Lodi, California 95240

Quality-driven Production Associate bringing over 3 years of manufacturing experience in warehouse and factory environments. Accustomed to long hours of hauling supplies, sorting products and preparing shipments. Trained in equipment use, troubleshooting and repairs. Responsible Factory Worker contributes to team and company success. Dedicated to tackling tasks and completing work. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive aĴitude will make a difference.

Equipment operation

Product assembly

Planning

Friendly, positive aĴitude

People skills

Team building

Training & Development

Crew scheduling

Work task assignments

Onboarding and training

Skilled in [envintory count]

Hand tool operations

Multitasking

Maintenance & Repair

Tesla Motors Fremont, CA

Production Associate

11/2018 - Current

Completed product assembly according to standardized procedures. Inspected and repaired products to meet project expectations. Moved items between machines, conveyors and transport equipment to meet production needs.

Examined final products for conformance with quality and design standards.

Operated machinery, managed raw material and logged production data. Monitored processes to maintain machinery function. Used hand and power tools to perform operational and routine tasks. Troubleshot equipment problems to repair or report diagnostics. Burger King Galt, CA

Shift Manager

02/2018 - 11/2018

As a manager working at Burger King I can multi-task, working in a very fast pace environment, I go from doing computer work, answering phone calls, do some maintenance work, serve customers, cook while taking orders, I do a lot of deep cleaning, always willing to work 11 plus hours a day. As well as making schedules and rotating brakes, I am good at time management.

Maintained records through timely updates to employee and other files. Trained employees on additional job positions to maintain coverage of roles.

Assigned tasks to associates to fit skill levels and maximize team performance.

Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances. Summary

Skills

Experience

Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Facilitated month-end journal entries

Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.

Built relationships with internal team members and external partners to enhance effectiveness of team's work.

KFC Restaurant Lodi, CA

Crew Leader

03/2016 - 01/2018

As a shift leader at KFC, I was in training to become a Shift Lead Manager. I had hands on experience with customer service, such as helping with customers, answering phone calls, handling money, and time management, As well as doing heavy lifting such as puĴing away truck orders.

Monitored task completion to meet company standards for performance. Delegated daily tasks to team members to optimize group productivity. Inspected cleanliness, organization and safety of job sites after every shift. Resolved employee issues, complaints and requests-for-clarification to keep projects on track.

Developed and implemented strategies to enhance team performance, improve processes and boost results.

Mentored newly hired crew members to prepare each for job roles. Balanced cash drawers, operated registers and prepared cash deposits. Rio Valley Charter Lodi Ca

High School Diploma

05/2018

Education and Training

Contact this candidate