Social Media Call Center

CURRICULUM VITAE

WAHEED AHMED

Contact # +923*********

WhatsApp # +923*********

Email : *****************@*****.***

CAREER OBJECTIVES :

Seeking for a suitable job that will utilize my talents and lead to additional career growth opportunities. To contribute my skills, academic knowledge and experience to the organization. Want to be a loyal & trustworthy source of the organization growth. I want to take the job as a challenge with my positive contribution and professional approach.

PERSONAL INFOMATION :

Nationality Pakistani

Gender Male

Date of Birth 02-June-1988

Marital Status Single

National ID # 37405-5130017-5

Passport # HF1160151

OFFICIAL EXPERTISE :

Management Supervisor

Sales & Marketing Expert

Telemarketing & Call Center (BPO) Expert

SEO Expert Social Media Expert

Content Writer Administration assistant

High School Teacher Arts and crafts expert

EDUCATIONAL BACKGROUND:

DEGREE

INSTITUTE

YEAR

CGPS/GRAD

S.S.C

PAF Intermediate School & College, Chaklala, Rawalpindi

2004

2nd Division

H.S.S.C

The Scholars College Cantt, Saddar

2007

2nd Division

B.S.C

F.G Sir Syed, The Mall, Saddar, Rawalpindi

2012

2nd Division

M.S.C

University of the Punjab

2014

-

HTV Engine Mechanics Course

CTTI, Pak Army Institute,Islamabad

2016

Grade A

AutoCAD 2D

Rawalpindi AutoCAD Institute

2010

-

Arts & Crafts

One Year Diploma

Rawalpindi Arts Council

2005

-

SEO,Website

Development & Design

NICON Institute of Information & Technology, Rawalpindi

2010

-

WORK EXPERIENCES :

1. TOUCHSTONE COMMUNICATIONS (PVT) LTD

Designation: Sales Representative

Duration : 2009 to 2010

DUTIES & RESPONSIBILITIES:

Approaching international business customers via internet phone call.

Convincing and offering them our services & products.

Forwarding all the daily sale's data to head office.

2. TELE-BRIDGE COMMUNICATIONS (PVT) LTD

Designation: Sales Representative (Team Leader)

Duration : 2010 to 2011

DUTIES & RESPONSIBILITIES:

I worked as a team leader for the same Accident claim project of UK.

Team managing and looking after the team of claim investigators also taking transfer calls.

Making claim sheets and forwarding them to the supervisor.

3. ÀXÀCT (PVT) LTD

Designation: Team Leader (Call Center)

Duration : 2012 to 2014

DUTIES & RESPONSIBILITIES:

Approaching our clients and customers based in United Kingdom.

Probing them about the details of their last car accident they had.

Confirming their vehicle registration numbers and insurance details.

Forwarding their details to our head office in United Kingdom.

4. INFOSPAN COMMUNICATIONS. INC

Designation: Team Leader (Call Center)

Duration : 2012 to 2014

DUTIES & RESPONSIBILITIES:

Approaching our clients and customers based in United Kingdom.

Probing them about the details of their last car accident they had.

Confirming their vehicle registration numbers and insurance details.

Forwarding their details to our head office in United Kingdom.

5. EZ - TECHNOLOGIES (PVT) LTD

DUTIES & RESPONSIBILITIES:

Designation: Social Media expert

Implementing SEO strategies and Lead generation & Social Media Marketing.

SEO Content Writing.

Social Media Marketing

Website development & Editing.

6. LAYS (PVT) LTD -

Designation : Customers Sales Representative

Designation: Sales Merchandiser

May 2018 to September 2018

7. TRANSGUARD GROUP LLC – DUBAI, UNITED ARAB EMIRATES

In-house Sales Merchandiser

January 2016 to 2018

I worked as a field In-house Merchandiser at Dubai International Airport, Terminal 5, Dubai, UAE

8. SFI MARKETING GROUP

Designation : SEO & Social Media Marketing Expert

I am a professional Affiliate Marketing Expert, SEO and Social Media Expert having more than 12 years of experience in the particular fields.

9. KAREEMIYA TECHNOLOGIES (PVT) LTD

Designation: Call Center Team Leader

Approaching our clients and customers based in United Kingdom.

Probing them about the details of their last car accident they had.

Confirming their vehicle registration numbers and insurance details.

Forwarding their details to our head office in United Kingdom.

10. NEXUS EDUCATIONAL ACADEMY

Designation : High School Teacher

Subjects : Mathematics, Biology

11. PRIVATE HOME TUTOR

Mathematics & Science Teacher

January 2008 to Present.

INTERNATIONAL TRAVEL HISTORY :

THAILAND

UNITED ARAB EMIRATES

SAUDI ARABIA

RUSSIA

PROFESSIONAL SKILLS :

SEO & Content Writing

Social Media Marketing

Digital Marketing

Telemarketing & Telecommunications

Typing Expert 200 words/min.

EXTRACURRICULAR ACTIVITIES :

Painting and Drawing portraits.

Arabic Calligraphy

Arts and entertainment

LANGUAGES PROFICIENCY :

I can speak & understand all of the mentioned languages with an excellent fluency.

English

Arabic

Urdu

Punjabi

DECLARATION :

I hereby declare & assure that all the above said profile in my application is true and correct to the best of my knowledge.

Waheed Ahmed

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