Customer Service Quality Control
Resume:
Daniell Mckee
Passionate, dedicated, dependable
Springfield, MO 65802
**********@*****.***
Fosters a sense of urgency, identifies and overcomes obstacles, balances the big picture with day-to- day activities/issues, persistent in the pursuit of results. Excellent written and verbal communication skills. Strong organizational skills, interpersonal skills and problem solving skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Collector
TSI - Transworld System, Inc - Springfield, MO
June 2020 to April 2023
• Collect payments
• Provide exceptional customer service
• Master policies and regulations for company
• Set repayment schedule plan
Laborer
JBS Foods - Beardstown, IL
November 2017 to April 2020
• Production line worker
• Followed all safety and Ergonomic policies
• Forklift
• Quality control
Caregiver
COMFORT KEEPERS - St. Louis, MO
March 2014 to June 2016
• Manage patient schedules and ensure all doctor’s appointments are kept.
• Perform light housekeeping duties and meal preparation.
• Administer medications following doctor’s instructions.
• Help patient’s complete prescribed therapy and exercise routines.
• Assisted client with daily living activities and personal grooming. Crew Member
WENDYS - St. Louis, MO
August 2011 to March 2014
• Extensive experience in beverage and food service.
• Exceptional grasp of food sanitation and safety practices.
• Strong knowledge of menu ingredients and items.
• High proficiency in proper food handling procedures.
• Thorough knowledge of standard restaurant equipment.
• Superior skills in handling stressful situations professionally. CMT/CNA
ABBEY CARE CENTER - St. Louis, MO
February 2007 to June 2011
• Assisted 21 dementia patients.
• Followed care plan, home regulations, and ensured safety practices were consistently implemented.
• Key contributor in creating and maintaining a clean, safe, and healthy environment.
• Well versed in good judgment and emotionally mature. Shift Leader
CIRCLE K - St. Louis, MO
August 2004 to April 2007
• Established strong customer service skills through daily, frequent interactions with shoppers.
• Attained valuable client-provider relationship experience by developing and maintaining relationships with store regulars.
• Formed a basic understanding of business dialogue through interactions with both management members and vendors.
• Followed closing and opening procedures.
Microsoft
Microsoft Office, Ruby Cash Register, Customer Service, Documentation, Cash Handling
Education
Associate's degree in Business Management
Colorado Technical University-Online - Colorado Springs, CO March 2023 to Present
Skills
• Meal Preparation
• Alzheimer's Care
• Vital Signs
• Caregiving
• Patient Care
• Dementia Care
• Medication Administration
• Senior Care
• Home Care
• Cleaning Experience
• Laundry
• Retail sales
• Communication skills
• Customer service
• Stocking
• Basic math
• Food Handling
• Hospice Care
• Venipuncture
• Microsoft Word
• Infection Control Training
• Social Work
• English
• Medical Office Experience
• Computer Skills
Certifications and Licenses
CNA
Certified Medication Technician
CPR Certification
First Aid Certification
State Tested Nursing Assistant
August 2016 to January 2024
Food Handler Certification
September 2019 to October 2024
Contact this candidate