Customer Service Data Entry

SUSIE BROWN

*** ***** **** ********, ** ***** 803-***-**** *********@*****.***

OBJECTIVE

Administrative Professional with over 20 + years of experience and proven knowledge of administrative professional policies and procedures, while possessing extreme attention to detail and the utmost confidentiality. I’m aiming to leverage my customer focused skills as well as my positive and adaptive personality to successfully fill your position.

SKILLS & ABILITIES

•Strong analytical ability, creative problem solver

•Proficient in micro soft office

•Strong communication skills, detail oriented

•Strong problem management skills

•Attention to detail

•Positive, and adaptable personality

EXPERIENCE

AMERICAN RED CROSS, CHARLOTTE, NC

Human Resource Analyst, June 2024-Present

Process leaves of absence request

Process employee termination notices

Process legal data request

Receive all incoming mail and scan mail to designated departments

Print and fax documents to various designations

Mail documents to designated locations

MOVEMENT MORTGAGE, INDIAN LAND, SC

Collateral Analyst, January 2020 – June 2024

•Review, pull, process and ship closing packages to designated warehouses, to include Notes, deeds of trust, and titles. Perform quality control on all closing packages to ensure that fed-ex and ups packages are correctly distributed, and processed for correct warehouses.

•Effectively run UCD and Due-diligence reports for all loans.

•Assist with Trailing Docs for multiple investors.

•Maintain daily pipeline of over 100 loans.

AMERICAN RED CROSS, CHARLOTTE, NC

Records Management / Order Management, August 1998-January 2020

•Prepare and scan source documents for archival. Archive and review documents according to procedure.

•Perform research functions for FDA audits. Provide customer service for internal / external customers.

•Data entry.

•Performed billing for our external customers.

•Assisted in lab when needed, to ensure blood samples were tested in a timely matter.

•Receptionist

•Process and schedule delivery of blood orders to blood banks, hospitals, and medical facilities.

SCHNEIDER LANCE, CHARLOTTE, NC Shipping Ticket Clerk, June 1995-August 1998

•Assigned daily workstations to employees. Supervised and performed inventory on finished product. Assisted with employee’s weekly work schedules. Data Entry. Performed quality control on finished product.

BEST FOR LESS, CHARLOTTE, NC

Store Manager, Apr 1990-Jun 1995

•Supervised employees. Made employees weekly schedules. Provided excellent customer service to internal / external customers. Ordered and provided payments for goods from vendors. Opened / closed store.

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EDUCATION

CPCC, CHARLOTTE, NC

Completed coursework towards certification computer applications (Sep 2004)

CREDENTIALS / LICENSES

•“The Customer” (4 week customer service course)

•“Dealing with difficult people”

•“Language of Caring” (ongoing course)

•Diversity Training

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