Customer Service Representative
Resume:
Jasmine Williams
Customer Service Representative
Contact
Forest Park, Georgia 30297
*************@*****.***
www.linkedin.com/in/jasmine-williams-40649369
Profile
Energetic customer service professional for over 10+ years, eager to deliver positive, memorable experiences to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural talents, dedicated to business success.
Key Skills
Time management
Customer Support
Communication
Phone Etiquette
Complex Problem Solving
Customer Satisfaction
Organizational Leadership Skills
Certifications
Salesforce
AS400
Genesys
Customer Relationship Management (CRM)
Experience
February 2024-Current
Client Success Agent *National Debt Relief * Remote
Verify clients account by Name, DOB, and last 4 of SSN
Assist clients with changing their deposit dates, adding in additional funds to speed up their process of the program, review settlement offers with the client for their approval
Ensure the client understands the process of the program and that they receive exceptional service on every call
September 2023-December 2023
Retiree Customer Service Agent • Mutual of Omaha • Remote
Identify and address customer needs and concerns regarding drug insurance plans.
Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolution.
Provide exceptional customer service to retired customers, ensuring their needs and concerns are addressed promptly and effectively.
January 2023-August 2023
Customer Service Representative • Whirlpool • Remote
Identify and document common customers’ concerns and product issues.
Resolve customer escalations in a timely manner, ensuring customer satisfaction and maintaining the company’s reputation for exceptional service.
Maintain a positive and professional attitude while interacting with customers, ensuring a pleasant and helpful experience.
October 2018-September 2022
Customer Care Representative • Forward Air • Forest Park, GA
Successfully resolved customer inquiries and complaints to ensure customer satisfaction and retention.
Demonstrated exceptional communication and problem-solving skills to handle customer concerns effectively.
Utilized strong company knowledge to provide accurate information and recommendations to customers.
Education
January 2024
Associates • Strayer University • Morrow, Georgia
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