IT Support

NATHAN HAYES

***A – *** Calahoo Road, Spruce Grove AB T7X 2T1 780-***-**** *******@********.**

I am an enthusiastic, analytical, organized and collaborative professional seeking to use my expertise to help your organization reach its goals and objectives. I will utilize my extensive programming, testing and outstanding customer service experience and analytical nature to resolve your business challenges.

EXPERIENCE

2017 - Present

Customer Service Specialist and C# Programmer Seljax Estimating Software Spruce Grove, AB

Excellent results obtained through production and deployment of customer projects using C#. Exceptional and remote desktop service using Maximizer CRM and SimpleHelp.

2016 – 2017 (contract)

QA Tester Bioware Edmonton Studios Edmonton, AB

Completed the testing protocol for software functionality and usability through to successful game release of the video game “Mass Effect: Andromeda”. Worked with JIRA, Confluence, Telemetry and Biometrics systems.

2011 – 2016

Network Analyst Intelica Solutions Inc. Calgary, AB

Consistently provided effective analysis and outstanding customer service solutions for company networks and desktops. Preferred client contact for reliable desktop support and maintenance and ongoing server-side maintenance. Utilized computer systems such as Bash, PowerShell scripting and Visual Basic programming.

EDUCATION

2011 Completed a Bachelor of Science (B.Sc.) Degree University of Alberta

Major in Computer Science

Minors in Art History and Advanced Mathematics

2007 High School Diploma Strathmore High School

TECHNCIAL SKILLS:

Programming in Prolog, Lisp, C++, Java, Python, Visual Basic

Microsoft Office and desktop technical support

Network and local computer analysis / support

MySQL and Eclipse

Computerl gr

ACTIVITIES

Group Dancer – enthusiastic participant in adult dance competitions specializing in jazz, contemporary and hip-hop categories

Active video gamer

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