Administrative Assistant Human Resources

Cheryl Glass

*** ******* **. ***********, ** ****2 239-***-**** *******@*****.***

Profile

Experience in the support of Civil Engineering, Social Services, Human Resources, Construction, and Sales. Paralegal experience, and associate degree. Strong planner and analytical person who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Key Skills

Executive Support

Calendaring

Spreadsheets/Reports

Event Planning

Microsoft Office, Outlook, Word, Excel, and PowerPoint

Children Social Services

Legal Experience

Plumbing, HVAC, Building Experience

Staff Recruitment & Retention

Employee Relations

Benefits Administration

HR Policies & Procedures

FMLA/ADA/EEO/WC

Records Management

Performance Management

Organizational Development

Municipality Experience

Kitchen, Bath & Tile Sales

Layout and Design

Project Management

Customer Service

Outside Sales

Purchasing

Warranty Issues

City works

People Manager

Professional Experience

ARCHBOLD MEMORIAL HOSPITAL — Thomasville, GA

Executive Assistant to Sr. VP of Patient Care Services/Nurse Recruiter

4/2023 to 6/2024

Supported the Sr. VP of Patient Care Services/Chief Nursing Officer, two Directors of Nursing, and ten Nurse Managers. Taking care of purchasing, and changes with personnel in their departments. Managed all Nurse Recruiting. Reviewed applications, scheduled interviews, greeted all applicants, extended offers, negotiated offers, and sent to HR for hiring. Managed contract renewals, and initial contracts for Physicians. Revenue reports for Dialysis and hospitalist reports, processing invoices, and assisting with budgets each year. Managed calendars, scheduled meetings, added appointments and removed them. Created Crash Cart logs annually, made fall packets for all nursing units to give to patients, answered phones and took messages.

CITY OF THOMASVILLE — Thomasville, GA

Administrative Assistant II, 9/2017 to 4/2023

Provided support to the City Engineer, the Executive Director of Engineering & Inspections, and their departments. Entered requisitions for the Engineering, Airport, and Landfill departments. Received invoices, processed, and sent to Financial Services to be paid. Answered the phones, managed all incoming visitors, oversaw the mail, prepared all correspondence, and created, and organized files. Approved Water, Sewer, and Gas Applications. I entered them into the computer and sent them to Customer Care & Cashiering for account setup. The approved application and fee summary are sent to the customer for payment. Provided customer service to Contractors and Homeowners, getting them the help they needed. Contacted customers letting them know when taps would be installed.

Managed the bid process from start to finish for road, and utilities projects big and small. Tasks included advertising, document creation, and control, collecting money for plans & specs, entering bid tabulation, and sending results to the website, and awarding contractors. Managed the project contract procedure. Creating four sets of contracts to the winning bidder after the project is approved by the City Council along with the Notice of Award.

Processed contracts once returned, getting signatures from the City Attorney, the Mayor, and the City Manager. Arranging the Pre-construction meeting, so the contractor can begin work.

Scheduled appointments for Engineering and Planning Dept. Kept track of the schedule for the Engineering Conference room, and the Housing and Resource Center. Ordered all supplies. Managed all maintenance issues with the Engineering Building, and the Housing and Resource Center. Managed customer service issues for people who phoned or walked into our Lobby. Posted public notices. Assisted with the files for 2017, 2018, 2020, 2022, and 2023 CDBG Grant and all the paperwork involved.

ASHLEY HOMESTORE — Thomasville, GA

Customer Service Rep, 2017

Assisted store manager with Payments from customers, helping customers when all sales staff were busy. Helped with setting up displays and sending out flyers and letters to customers and the community. Helped keep the store presentable by putting items back after the salespeople had used them. Sold items as well. Also, we had outside customers’ local businesses that we made and were responsible for setting their employees up with discounts at the store. Tracked sales results and completed paperwork to be sent over to the corporate store such as reconciling the cash drawers.

COMMUNITY PARTNERSHIP FOR CHILDREN — Daytona Beach, FL

Administrative Assistant, 2010 to 2016

Assisted POA with calendar, correspondence, legal invoices, and staffing summaries. Made follow-up calls for four units of case managers sending clients for urine analysis, court issues, and information. Set appointments with LabCorp in other states and cities when necessary. Tracked all results sent from the lab daily and distributed them to all of case management. Was involved with children, and their families. Distributed the Master Case List weekly. Completed the legal run to DCF once a day. Complete background checks in Deland on foster parents, adoptive parents, and employees by taking their fingerprints and sending them to the FBI. I am the backup for Daytona Beach background checks. Requested, tracked, and filed Credit Reports for children in our care ages 14-18 years old.

Human Resource Assistant,

Assisted Human Resource Manager and Generalist. Responsible for recruitment and hiring new employees. Reviewed applications and resumes for all open positions. Completed and maintained employee E-verify records and background checks. Processed payroll for approximately 175 Employees. I was responsible for labor distribution records and reports for four locations. Maintained records for workers’ compensation. Completed new hire paperwork and entered into the computer system Tracked vacation and personal time, Employee reviews, and maintained employee records and files.

KELLY SERVICES, INC. - SPARTON ELECTRONICS - Daytona Beach, FL

Human Resource Assistant, 7/2010 -11/2010

Kelly Services Inc. Human Resource Assistant. Assisted Human Resource Manager, Generalist, and Administrator. Responsible for implementing and maintaining a new system for MSDS sheets. Responsible for weekly Safety Meeting Minutes. Responsible for employee documentation and file maintenance. Complete and maintain employee Reverify records. Added a recently purchased company’s employee information into ADP. Reviewed resumes for all open positions in the company. Assisted with recruitment and hiring process. Assisted with benefits and open enrollment.

SEMINOLE PRECAST MANUFACTURING, INC. - DEBARY

Human Resource Assistant, 3/2010 – 7/2010

Assisted Human Resource Manager Responsible for Payroll for the whole company. Approximately 122 Employees Responsible for Labor Distribution records and reports for three locations Maintain records for worker's compensation Oversaw Human Resources: Processing of Applications and hiring documentation. Administrator of Health, Dental, Vision, Short/Long term Disability and Life Insurance. Managed vacation, personal time, and Employee reviews. Responsible for New hire's paperwork and entering them into the computer system

AM ONLY, INC. – DEBARY

Assistant to Chief Financial Officer 08/2008 - 01/2010

Accounts payable for four companies. Maintained Excel deposit spreadsheet daily and oversaw delinquent deposit sheet. Maintained QuickBooks for all companies. Invoiced Promoters and assisted with delinquent accounts and collections. Maintain company credit card and all expenses for 185 DJs. Bill usually consisted of 70-90 pages. Bank statement Reconciliations for all companies which had at least two accounts each. Maintained primary roster spreadsheet and artist binder with applicable profiles and tax forms. Maintained all current asset accounts such as Petty cash, and employee accounts.

ADVANCED ROOFING, INC. – SANFORD

Human Resource and Service Administrator, 2/2008-8/2008

Oversaw Human Resources: Payroll, Processing of Applications, and hiring documentation. Administrator of Health, Dental, Vision, Short/Long term Disability and Life Insurance. Managed vacation, personal time, and Employee reviews. Assisted Service Manager with Service calls. Managed all reports for company and customer use. Process all service billings. Created and managed an inventory for service and new construction. Oversaw purchasing of new inventory.

CASTLE SUPPLY, INC. – DAYTONA BEACH

Showroom Consultant, 2007

Assisted Homeowners, Builders, and Designers with purchasing and specifying plumbing and Builder products for their homes. Placed, tracked, and shipped orders. Managed all problems and warranty issues. Read plans, complete shop drawings, and punch items. Oversaw opening accounts, credits, cash sales, and collections. Maintained Showroom displays, ordering and installation. Maintained literature. Performed outside marketing calls on builders, designers, and plumbers.

BORAN CRAIG BARBER HOMES, INC. - Naples

Executive Assistant to The President, 2003-2006

Assisted the President with Operations, Sales, and Marketing. Managed the President’s calendar, travel, and correspondence. Responsible for Payroll, Employee benefits, hiring, and company vehicles. Managed a staff of seven administrative assistants and a receptionist. Performed permitting, shop drawing, and punch lists. Managed the Customer Service and Warranty programs for new homes and models. Assistant to Operations Manager and General Superintendents. Assisted Operations Manager with field operations and Worker's Compensation Insurance. Assisted Project Managers with Plumbing specifications and related support. Oversaw registration for continuing education, and renewal of State and local licenses. Awarded Administrative Professional of the Year for Collier County 2003. Also, worked in the models on weekends, these were homes that started at $2,000,000.

Administrative Assistant, 2000-2003

Reported to the President, Vice President, and Project Managers. Assisted with the bidding process, permitting, and revisions with County and City. Managed all contracts and change orders associated with jobs. Assisted field with shop drawings, and punch lists. Managed multiple jobs simultaneously. Provided customer service, maintained calendars set appointments, screened calls, filed, and prepared all correspondence. Entrusted to manage company credit cards.

Ferguson Enterprise, INC. – Fort Myers & Naples

Showroom Consultant, 1992-2000

Assisted Homeowners, Builders, and Designers with purchasing and specifying plumbing and Builder products for their homes. Placed, tracked, and shipped orders for numerous Plbg. Companies. Managed all problems and warranty issues. Read plans, complete shop drawings, and punch items. Managed opening accounts, credits, cash sales, and collections. Maintained Showroom displays, ordering, and installation. Maintained literature. Performed outside marketing calls on builders, designers, and plumbers. Worked in the purchasing department under Fred Berkowitz purchasing plumbing supplies for Fort Myers, Naples, Sarasota, Jacksonville, Orange Park, Orange City,

Education and Training

Issuing Institution Qualification Course of Study

Marshall University Associates Law with Honors

Occupationnel License & Certificates

Certification Title Issue Date Expiration Date

Notary-State of Florida 1/2001 12/2019

Notary-State of Georgia 5/2018 5/2027

References:

Wayne Newsome, Prior City Engineer for the City of Thomasville

Jeff Chaisson, Director of Salty Family Services

Cathy Robbins, Branch Manager, Hughes Corp, Fort Myers

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