Maintenance Technician Customer Service

SKILLS

EXPERIENCE

Scott McCroan

MAINTENANCE TECHNICIAN

+1-352-***-**** ********@*******.*** Cross Creek, FL 32640 With a robust background in maintenance, lawn care, and customer service, exempli ed by adept problem-solving and excellent communication skills honed from over 20 years of experience, I've consistently delivered high-quality groundskeeping and technical support. Highly motivated professional with experience in the maintenance and repair of a variety of systems and equipment. Skilled in diagnosing and troubleshooting complex technical issues to ensure optimal performance. Excellent interpersonal and communication skills with the ability to work e fectively with all levels of sta f and stakeholders.

• Power tool pro ciency • Lawn and Grounds Maintenance

• Problem-solving aptitude • Excellent Communication

• Project Management • Building Maintenance

• Reliability • Preventive Maintenance

• Supply and Parts Ordering • Excellent People Skills GROUNDSKEEPER AND MAINTENANCE TECHNICIAN

Harbor Cove

Gainsville, FLORIDA

May 2022 - Present

Maintained and operated a variety of landscaping equipment including mowers, blowers, trimmers and edgers in order to maintain grounds.

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• Cared for established lawns by mulching, aerating and trimming, or edging around ower beds and walkways.

• Removed unwanted or unhealthy plants and downed limbs from property.

• Responded promptly to requests from management for additional services or changes in landscaping plans. Communicated e fectively with supervisors about project progress updates or concerns that arose during work hours.

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• Adapted quickly to changing situations while remaining focused on completing assigned tasks in a timely manner.

• Completed plumbing repairs and replaced plumbing xtures.

• Prioritized work orders for service maintenance requests.

• Repaired electrical work and installed light xtures.

• Repaired or replaced defective components in a timely manner to minimize downtime.

• Maintained accurate records of repairs and preventive maintenance activities, including parts used and labor hours.

• Disassembled machines when required; cleaned parts before reassembling them.

• Executed troubleshooting and repaired malfunctions in mechanical and electrical systems.

• Monitored inventory levels of spare parts; placed orders when necessary. Assembled, installed and repaired wiring, electrical and electronic components, pipe systems, plumbing, machinery, and equipment.

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• Excellent communication skills necessary for interacting with clients and addressing their concerns.

• Adept at performing preventative maintenance on HVAC systems. Examined existing structures to determine necessary repairs or replacements to include framing, trim work, installing windows, doors, and roof repair.

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• Applied sealants around windows and door frames for water protection.

• Maintained safety systems like re, carbon monoxide, and smoke detectors throughout the building. MAINTENANCE CREW MEMBER AND WAREHOUSE

MEMBER

McDonalds, Chewy, and Amazon

Gainsville, FLORIDA

June 2021 - April 2022

• Followed established procedures for troubleshooting malfunctions and breakdowns.

• Replaced broken or malfunctioning parts in accordance with manufacturer's speci cations.

• Utilized power tools, hand tools, and diagnostic instruments to complete repairs.

• Cleaned, lubricated, adjusted, calibrated machinery per manufacturer's guidelines.

• Collaborated with other team members to complete projects e ciently and e fectively.

• Monitored operational performance of all equipment after repair or servicing was completed.

• Maintained accurate records of work performed and materials used for each job site.

• Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.

• Sorted and placed materials or items on racks and shelves according to organizational standards.

• Organized warehouse space by rearranging items, storing materials, and marking locations. PARTS COUNTER SALES PERSON

Gatorland Kubota LLC

Gainesville

May 2018 - April 2021

Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.

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Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand.

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• Performed regular cycle counts to ensure accuracy of physical inventories against system records.

• Maintained up-to-date records of all parts sold and returned merchandise.

• Provided excellent customer service to customers in need of parts and accessories.

• Demonstrated strong communication skills while assisting customers with inquiries and orders.

• Resolved customer complaints in a timely manner, providing satisfactory solutions to issues raised.

• Inspected incoming shipments for quality control purposes prior to stocking the shelves with new products.

• Built relationships with customers through courteous interactions, friendly attitude and helpfulness.

• Organized inventory by stocking shelves, rotating stock and maintaining a clean work area.

• Processed payments via cash, credit and debit cards or check as required by the customer. LANDSCAPE SUPERVISOR

US Lawns Of Gainesville

Gainesville

September 2003 - May 2020

Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds.

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• Delegated and assisted with tasks related to landscaping, lawn cultivation and tree pruning.

• Supervised managed up to eight day laborers in completing large landscaping projects.

• Established and enforced procedures and work standards, promoting team performance and safety.

• Monitored project progress to enforce adherence to deadlines and quality standards.

• Guided lawn service team members in proper application of lawn fertilizers and insecticides.

• Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-e fective pricing. EDUCATION

REFERENCES

• Delegated daily landscaping tasks for installations, repairs and regular maintenance.

• Recruited and hired workers, in addition to supervising and monitoring daily performance.

• Earned good attendance record and built reputation for being on time and ready to work.

• Established safety protocols to minimize risk on job sites while maintaining quality standards. Utilized various tools and equipment such as mowers, trimmers, edgers safely and e fectively in order to complete tasks quickly and e ciently.

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ASSOCIATE OF ARTS IN BUSINESS ADMINISTRATION AND

MANAGEMENT

Palm Beach Community College

Jan 2003

HIGH SCHOOL DIPLOMA

Christian Day School, Belle Glade, Florida

Jan 2001

References available upon request

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