Sales Manager Marketing
Resume:
Kenneth M. Marasigan
*** ********** ***** **, ******* Alberta, T2Y 3X3
587-***-**** / ************@*****.*** / **************@*****.*** PROFESSIONAL SUMMARY
Goal oriented. Sales professional working in the hotel industry for almost 24 years. With proven ability to generate revenue through prospecting customer relationship management, negotiations and selling strategies. Well organized, demonstrating self-motivated, perseverance and the creativity to accomplish both personal and corporate goals. Client Prospecting/Relationship Building/ Competition Selling accomplished result.
WORK EXPERIENCE
Sales & Marketing Manager 2014 - Present
Metro Vigan Fiesta Garden Hotel • Vigan City, Philippines
• Provide outstanding and professional customer support resulting in customer satisfaction rating.
• Prospected clientele. Conducted Negotiations and developed referrals with diligent follow-up
• Researched and identified competitor product services, promotions, accurate data/information/statistics of contact persons/company.
• Supervise and Responsible for leading and Managing Sales Operations functions
• Plan and Direct Sales Force activities to maximize Sales Volume and profit
• Assign the sales team members with their respective targets and location area/accounts.
• Responsible in setting the sales quota. Managing Sales Operations functions such as, setting goals, filing forms, sending electronic replies timely, conduct inventory, conduct sales call, monitor confirm and tentative bookings for the smooth flow/process of the operations. And to maximize Sales volume and profit.
• Ability in client prospecting, generate revenue and maintaining good customer relationship.
• Getting accurate/complete details/data/information of businesses and clients through telephone, research via email, personal visit and attending seminars and conventions.
• Answer inquiries/correspondence/messages promptly. Supervise and direct the entire Sales team with regards to their appointments and schedules.
• Applying company/office procedures that benefits both company, employees and clients and conduct Hotel ocular to show the hotel amenities and facilities and greet guest/clients with a sincere smile and commitment.
• Maintaining the good image of the hotel by providing/relaying correct/complete information and good service closely coordinate with Housekeeping and Front Office, with regards to the guest reservations, registration, departures, cancellation, rooms availability or vacancies and assigning rooms for the group arrivals.
• Assign/ relaying the duties and responsibilities of all concerned departments with regards to the group requirements
• Providing all areas of interest within the area to clients. Sales Manager 2000 - 2014
Fort Ilocandia Resort Hotel • Laoag City, Philippines
• Prospected clientele. Conducted Negotiations and developed referrals with diligent follow-up
• Created client appreciation program
• Introduced packages, explained features and benefits and provides additional services to clients
• Develop a personal rapport with clients that reinforces their decision to use the brand and develop referrals.
• Ability in client prospecting, generate revenue and maintaining good customer relationship.
• Getting accurate/complete details/data/information of businesses and clients through telephone, research via email, personal visit and attending seminars and conventions.
• Answer inquiries/correspondence/messages promptly. Supervise and direct the entire Sales team with regards to their appointments and schedules.
• Applying company/office procedures that benefits both company, employees and clients and conduct Hotel ocular to show the hotel amenities and facilities and greet guest/clients with a sincere smile and commitment.
• Maintaining the good image of the hotel by providing/relaying correct/complete information and good service closely coordinate with Housekeeping and Front Office, with regards to the guest reservations, registration, departures, cancellation, rooms availability or vacancies and assigning rooms for the group arrivals.
EDUCATION
Bachelor Of Science in Business Administration 1993 - 1997 Mariano Marcos State University • Batac City, Philippines Major: Management
SKILLS
• Market Planning, Account Management, Budgeting, Communication, Computer networking, Critical thinking and problem solving, Customer relationship, Management, Direct sales, Event planning, Forecasting, Hospitality, Leadership, Management, Marketing, Merchandising, Microsoft excel, Microsoft outlook, Microsoft Powerpoint, Microsoft word, Negotiation, Outside sales, Presentation skills, Pricing, product development, Professionalism and strong work ethic, Project coordination, Recruiting, Relationship management, Research, Sales, Sales Management, Salesforce, Statistics, Strategic planning, Teamwork and collaboration, Time management, Upselling, Business Development, Forecasting, Market penetration, Project coordination, persistent, customer oriented, dedicated, sincere, knowledgeable, determined, attentive, honest, genuine, unique and professional.
• Perform basic task timely and provide good service beyond guest expectation PROFESSIONAL CREDENTIALS
• Bachelor’s Degree in Business Administration Major in Management
• Certificate: Safe Management Course for DOT Accredited Tourism Accommodations
• Data Privacy Officer: Data Privacy Act of 2012
• FBSE (Filipino Brand of Service Excellence) In-House Trainor
• Hotel Managing Head for DENR/EMB Compliance
AWARDS AND HONOURS
National Certificate II in Food and Beverage Services 2024
Prepare the dining room/restaurant area for service
Welcome guests and take food and beverage orders
Promote food and beverage products
Provide food and services to guests
Provide room service
Receive and handle guest concern
Practice occupational health and safety procedures
Participate in workplace communication
Work in team environment
Practice career professionalism
Develop and update industry knowledge
Observe workplace hygiene procedures
Perform computer operations
Perform workplace and safety practices
Provide effective customer service
Participate in all Food & Beverage Services activities
Closely coordinate with the team for better service
Supervise Food and Beverage Services procedures for better productivity
Scheduled trainings to update, improve and upgrade knowledge
Keep records/reports/details of clients for future reference
Review revenue performance in a daily basis
Established company policies and procedures for smooth operations that will benefits bothe company and workers.
National Certificate II in Front Office 2024
Receive and process reservations
Operate computerized reservations system
Provide accommodation reception services
Provide club reception services
Provide concierge and bell services
Provide cashiering services2024
Participate in workplace communication
Work in team environment
Practice career professionalism
Practice occupational health and safety procedures
Develop and update industry knowledge
Observe workplace hygiene procedures
Perform computer operations
Perform workplace and safety practices
Provide effective customer services
National Certificate II in Housekeeping 2024
Provide housekeeping services to guests
Clean and prepare rooms for incoming guests
Provide valet/butler service
Laundry linen and guest clothes
Clean public areas, facilities and equipment
Deal with/Handle intoxicated guests
Participate in workplace communication
Work in team environment
Practice career professionalism
Practice occupational health and safety procedures
Develop and update industry knowledge
Observe workplace hygiene procedures
Perform computer operations
Perform workplace and safety practices
Provide effective customer service
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