Customer Service Store Manager

Minx, Vincent M. *

Vincent M. Minx

Chicago, Illinois 312-***-**** ************@*****.***

SUMMARY OF QUALIFICATIONS

Dynamic leader with over 10 years of management experience and over 15 years of customer service experience. Top ranking professional with a solid education and experience in Business Administration. Eager to apply my knowledge of office management, merchandising, employee supervision, and inventory control. Efficient time manager, able to multi-task and manage numerous duties while attending to both customer and staff needs. A solid frontrunner and motivator with solid analytical, written, and verbal skills. Innate self-discipline to ensure quality completion of projects and achievement of organizational goals. EDUCATION

Ashford University Bachelor of Arts

Major: Business Management April 2019

PROFESSIONAL EXPERIENCE

Retail Store Manager August 2018 – Present

LensCrafters Oakbrook, Illinois

- Plan and implement strategies to ensure quality patient experiences

- Assigns duties and evaluates job performance of staff

- Responsible for training and coaching Team Members

- Strategically monitors daily sales and generates appropriate operating and sales reports

- Manage and maintain scheduling and payroll related processes for all employees

- Supervise all employees in accordance to company’s policies and guidelines

- Oversee the building of optical lenses

- Collaborate with doctors to ensure quality treatment for patients

- Achieved top regional sales for 2020

Store Manager August 2016-August 2018

Akira Chicago Ridge, Illinois

- Effectively managed all administrative tasks for the store

- Developed and met store sales goals

- Maintained inventory, markdowns and transfers

- Balanced cash in drawers at the end of each shift

- Retained and managed organization of the store

Office/Inventory Manager March 2015-August 2016

Pandora Jewelry Chicago, Illinois

- Informed customers by answering questions, and providing any additional information

- Engaged and assisted customers and employees with various needed

- Accurately managed inventory and store bank deposits

- Oversaw payroll and scheduling

- Accomplished sales and organization missions by completing related results as needed Grille Attendant September 2013 -November 2014

Golden Nugget Casino Blioxi, Mississippi

- Obtained customers’ orders accurately and efficiently

- Responsible for stocking and maintain a clean and safe work environment

- Accurately handed cash and bank deposits

Café Attendant November 2012-September 2013

Palace Casino Resort Blioxi, Mississippi

- Responsible for greeting and seating customers as they entered

- Answered customer questions either over the phone or in person Minx, Vincent M. 2

- Observed all Federal, State, Local and Company safety rules and regulations in the performance of duties

- Maintained stock and kept a clean, safe work environment Customer Service Lead May 2012-November 2012 (seasonal) K-Mart Gulfport, Mississippi

- Supervised a team of eight cashiers

- Managed customer complaints effectively

- Maintained stock and kept a clean, safe work environment

- Accurately handed cash and bank drop-offs

Nutrition Solutions/Total Nutrition May 2010-November 2013 Co-owner Gulfport, Mississippi

- Private health coach

- Managed store and preformed daily managerial duties

- Resolved and prevented customer dissatisfaction

- Purchasing inventory and control

- Managed and maintained scheduling and payroll related processes SKILLS

o Proficient in Microsoft Office Suite

o Excellent written and verbal communication skills o Store management

o Inventory control

o Purchasing

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