Customer Service / Management
Resume:
KATHERINE JONES
CONTACT PROFILE
*************@*****.***
Dedicated and versatile professional with a diverse background spanning hospitality, administration, and childcare. Demonstrated expertise in guest services, inventory management, appointment setting, payroll administration, and childcare. Proven track record of delivering exceptional service and support in fast-paced environments. Seeking to leverage extensive skills and experience in a challenging role.
SKILLS EXPERIENCE
Leadership
Communication
Customer Service
Inventory Management
Client Interaction
Organization
Safety Consciousness
Time Management
Self-Employed Hair (Part-Time)
2000-Current
Managed inventory, ensuring supplies and products for efficient operations.
Setting appointments, optimizing scheduling for
client satisfaction.
Attention to detail. Precision in haircutting, styling, coloring, and cutting in techniques to achieve their desired result.
Staying up to date with current trends and fashions.
Understanding my client’s needs and providing
personal recommendations.
Flexibility to work with personalities, but also hair types, textures, lengths and adjusting techniques
accordingly.
Product knowledge: Familiarity with a wide range of hair care products for client’s hair care needs.
Payroll Assistant - Best Bet Poker Room
2011-2019
Assisted the payroll manager in all aspects of payroll administration, including data entry, time clock
management, and scheduling.
Played a key role in human resources functions such as onboarding and employee scheduling.
Ensured accuracy and efficiency in payroll
processing.
Played a key role in onboarding new employees,
conducting orientation settings, and assisting with the completion of payroll documentation.
Assisted in the preparation of payroll reports and provided valuable insights to management for
decision making and planning purposes.
EDUCATION
Solihull technical college
2 years full time
Cosmetology course.
1985-1987
References
Available upon request
Full-Time Nanny/Housekeeper – Hileman Holdings
2019-2022
Provided attentive care for children in a safe and stimulating environment.
Working closely with parents to coordinate
schedules and meet the needs of each child.
Managed household tasks, including cleaning, meal preparation, and organization, to support a smooth- running household.
Provided attentive and nurturing care for 3 children, ensuring their safety, wellbeing, and development
on a full-time basis.
Accompany the family on numerous vacations out
of town to assist with all childcare needs.
Assistant Manager – Forescore Golf Tavern – Hileman Holdings
2022-2024
Assisted in starting a new restaurant from ground up.
Led front-of-house operations, overseeing guest
services to deliver exceptional dining experiences.
Conducted interviews and participated in the hiring process to select qualified employees.
Managed inventory and ordering to maintain
optimal stock levels and minimize waste Skills.
Excellent customer service skills, Strong
organizational and time management abilities.
Effective communication and interpersonal skills.
Ability to multitask and thrive in fast-paced
environments.
Oversaw daily restaurant operations, including
staffing, inventory management, and guess services.
Collaborated with the kitchen team to maintain
quality standards for food prep, presentation, and hygiene, ensuring adherence to health and safety
regulations.
Resolved guest complaints and issues effectively, enhancing customer service, and contributing to
positive online reviews and repeat business.
Store Clerk – The Tea and Spice Exchange
2024 – Current
Greeting and assisting customers, providing product recommendations, and ensuring a welcoming store
environment.
Handles transactions, processed payments and
maintained accurate cash register records.
Organized and restocked tea and spice displays,
ensuring inventory was consistently available and
appealing.
Educated customers on various tea blends, spices, and their uses.
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