Customer Service Mental Health

CARLA R. JOHNSON

*** ******* **** **** * Greensboro, NC 27410 · 202-***-****

*********@*****.***

Dedicated Customer Service professional versed in applying strong communication and problem-solving skills to resolve customer issues and maximize satisfaction. Seeking a remote position where I can leverage my experience and leadership skills, where I can assist an organization in achieving corporate goals.

EXPERIENCE

12/2021 TO PRESENT

APPOINTMENT SCHEDULER, datappointment, Los angeles, CA

Schedule appointments for patient consultations, procedures, and visits with medical personnel.

Track and maintain patient’s insurance and personal information.

Answer phone calls and emails for patients and prospective patients, reminding them of upcoming appointments.

Resolve scheduling conflicts as they occur.

01/2020 TO 05/2020

MENTAL HEALTH HOUSE MANAGER, Lifestride, washington dc

Monitored house patients’ behavior and activity.

Scheduled appointments and transportation for patients.

Accompanied patient to appointments

Followed treatment plans that properly targeted the patient’s need.

11/2018 TO 9/2019

CUSTOMER CARE COORDINATOR, Awaayk, Laurel, Md

Processed orders from physicians’ office, hospitals, and additional referral sources.

Entered patients’ data into patient system using ICD-10 knowledge.

Verified patient insurance and submit orders to the insurance providers for approval.

Educated patients regarding health plan provisions, financial responsibility and equipment usage.

Processed held items, aging, and no charge accounts.

10/2013 TO 12/2017

CALL CENTER SUPERVISOR, mv transportation, hyattsville, md

Managed and coordinates technical workforce job completion.

Oversaw improvement in customer satisfaction and dispatch satisfaction by 20%.

Monitored real time call flow, inbound dispatcher availability, service levels, and other critical call statistics to ensure calls are answered in a timely manner and abandon calls were minimized.

Examined specific charts and daily graphs to ensure that all service calls were managed and complete in a timely manner.

8/2007 TO 9/2013

MEDICAL RECORDS SUPERVISOR, Family health center of fairfax, Fairfax, va

Helped medical staff by identifying the required information regarding medical and patient records.

Evaluated and modify components of medical information and filing systems.

Monitored chart entries to ensure data integrity and accuracy and ensure that all information was complete.

Conducted chart analysis, post corrections, and coordinate record investigations.

Directed and supervised work activities within the medical records department.

EDUCATION

2000

GENERAL STUDIES, Prince Georges community College

1988

HIGH SCHOOL DIPLOMA, Woodrow wilson high school

SKILLS

ICD-9/10 Knowledge

Efficient in Microsoft Word, Excel, and PowerPoint

Knowledge of Citrix

Efficient in Office Mate Electric Medical Records.

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