UX Researcher
Resume:
Justin Jay A. Panelo Nool
San Jose, CA, 95112
***********@*****.***
EMPLOYMENT
● Apple October 2023 - Current
UX Researcher
Facilitated human engineering user studies using qualitative and quantitative research methods with internal Apple employees
Worked closely with wearable prototype hardware and software to conduct user studies.
Study and survey experience with studies ranging from N=20 to N=200
Closely worked with many cross-functional teams making sure protocols, surveys, and data were more than satisfactory
Hardware and software troubleshooting
Participant outreach including scheduling, ICF, and gathering participants that fit the demographics from the cross-functional teams.
Created extensive end-of-study reports including participant reactions as well as throughput ratings to both the human engineering team and the cross-functional team
● Meta April 2022 - October 2023
Operation Specialist/QA Analyst
Worked closely with VR/AR hardware and software prototypes from prototype stage to End Of Life stage
Oversaw logistics and device management for internal product lines.
Developed and managed internal projects for VR/AR QA work and data collection, utilized company-wide.
Working with various Reality Labs QA teams
Worked with internal logistics and operations team
Developed coding skills in XML, HTML, and CMS
● Sares Regis March 2020 - April 2022
Leasing Consultant
Provided excellent customer service to both residents and prospects via phone. Email, and on-site
Extensive training in Yardi for efficient property management.
Established client-based operations for all teams on-site
● Autism Learning Partners (ALP) Sept 2019 - March 2020 Behavioral Technician
● Analyzed client data through means of data collection
● Maintained a positive outlook and supported clients with understanding and empathy.
● Accurately recorded and analyzed data to gain insights into different types of autism.
● Collaborated with team members to develop individualized curriculums.
● 2wisted Pair Solutions LLC Nov 2017- Sept 2019
IT Technician/Data Entry
Installing, configuring, and maintaining software and hardware components of computer and network systems
Serving as the first point of contact for IT support within the organization
Conducted fiber optic splicing to ensure reliable cell phone service for customers.
Provided exceptional customer service and addressed service-related issues. SKILLS/CERTIFICATION
● Google UX Design/ UX Research Certification
● XMS
● HTML
● CMS
● ABA Certification
EDUCATION
● San Jose State University 2021 - 2023
Bachelor's Degree in Computer Science
● De Anza College 2017- 2020
Associate Degree in Computer Science
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