Customer Success Manager

TAYLOR ANTONCZYK

Denver, CO 951-***-**** **************@*****.*** linkedin.com/in/taylor-antonczyk MARKETING MANAGER EVENT MARKETING MANAGER PARTNERSHIPS MANAGER Marketing professional with 10+ years of experience in client relations and a proven track record of implementing effective practices that positively impact profitability. Skilled in building and developing successful teams, fostering stakeholder relationships, and quickly identifying solutions to challenges, with a focus on optimizing productivity, aligning people to processes, and driving projects to deliver exceptional results while ensuring customer satisfaction. SKILLS

Functional: Relationship Development & Management Event Management & Strategy Marketing Strategy Public Relations Marketing Campaign Implementation Project Management Operations Financial Management Customer Experience Event Planning Account Management Communications Process Improvement Customer Satisfaction Email Marketing Brand Identity

Marketing Budget Marketing Plan Editing Content Management Community Management Professional: Strategic Planning Management Team Development Growth-Mindset Problem Solving Communication Teamwork Cross-Functional Collaboration Conflict Resolution Mediation Presentations Training Liaison Technical: Canva Pardot by Salesforce Microsoft Office HubSpot Adobe Marketo Monday.com Asana Cvent Swoogo Eloqua Google Ticketmaster Salesforce Infographics Social Media Channels HIGHLIGHTS & ACCOMPLISHMENTS

● Project managed regionally specific marketing campaigns from understanding the target/issue to creating the strategy and messaging for the specific audience and project.

● Increased the partnerships agreements with key customers by 25% by developing tailored plans and relationship building.

● Created and developed multiple Standard Operating Procedures to structure and streamline the sales and technical team’s process when working with the other teams across the company.

● Established a channel sales framework for marketing, communications, enablement, and partner programs from scratch, enabling the build-out of the marketing structure. Developed content and collateral for the sales team, implemented processes and strategies for marketing requests, social media, co-branded material, and events.

● Updated software practices, saving time and streamlining logistics with improved scheduling abilities. Identified the problem, recommended Microsoft Outlook as a solution, and updated the company's computers to enjoy increased efficiencies.

● Devised a file tracking, storage, and retention procedure to enable fast information access and efficient records destruction. Stored project file backlogs in separate areas according to prescribed security levels, sorted billing and contracts by contract age and last active project, created an electronic, searchable template, and organized warehouses and labeling in accordance with the template.

● Converted the event planning process from hard copy to cloud, enabling real-time collaboration and updates. Streamlined workflow, increased clear communication, and reduced errors.

● Successfully managed a large event with limited staff, achieving rave reviews from attendees. Collaborated on menu and attendee changes, coordinated ticket deliveries, and managed event tasks, resulting in great attendee satisfaction and desire to repeat for the following year.

● Gained promotion to account manager role by achieving over $20K quarterly sales for four quarters. Managed over 2K accounts, developed opportunities, and exceeded quarterly goals. PROFESSIONAL EXPERIENCE

Field Marketing Manager James Hardie, Denver, CO 2023- 2024

● Developed and executed regional and scalable projects for all the North America sales teams and collaborated to curate social media pieces for regionally and national use.

● Created and project managed regionally specific marketing campaigns, customer programs, and events while developing relationships with customer C-suite executives increasing our partnerships and brand awareness.

● Worked collaboratively across multiple teams to create strategies and effectively communicate and disseminate with regional customization for the sales teams.

● Supported a sales and technical teams with over 100 personnel across two countries and provided individualized support based on need and regionally specific.

Channel Marketing Manager Zayo Group, Denver, CO 2021- 2022

● Developed and executed marketing strategies for the channel sales organization, managed partner relationships, and created partner advisory board events leading to an immediate 25% boost in leads and a positive view of Zayo in the marketplace.

● Created and continuously updated the channel marketing framework with new campaigns, communications, and social media needs ensuring consistent communication with customers and partners on all platforms.

● Collaborated with sales team to understand their needs; developed content and collateral for partners and end customers

● Developed strategy for partner sponsorships and events to bring brand recognition and drive leads resulting in higher conference & event attendance, as well as the ability to track and increase attainable contacts and leads by over 50%. Senior Account Executive Zayo Group, Denver, CO 2020- 2021

● Developed C-Suite relationships, executed strategic initiatives, managed key accounts, and created client-specific fiber solution presentations leading to an exceeded quota while providing a superior experience for customers.

● Attended industry events to research emerging trends, evaluate competitor positioning, and network with new prospects leading to more impactful conversations and stronger relationships.

● Managed high-value account strategic planning, coordinating implementation with internal teams to better streamline the process for my customers.

● Exceeded quarterly quotas by building strong relationships and providing quick resolutions to customer needs. Senior Account Executive, Datacenter & Cyber Vertical Zayo Group, Denver, CO 2019 - 2020

● Promoted to manage deeper relationships with a book of 200 datacenter and cybersecurity clients, and prospected and identified new customers to expand this vertical and increase presence in the industry.

● Partnered with existing customers in quarterly business reviews (QBR) to conduct in-depth analyses to discover challenges, upselling opportunities, and exceed service expectations to increase their billable (MRR) amounts at Zayo. Account Manager, CSI Zayo Group, Boulder, CO 2018 - 2019

● Built new client relationships while fostering stronger relationships with an existing book of over 700 clients in the computer, software, and infrastructure sector while exceeding quota; also resulted in a promotion to more specific high touch set of accounts and teams.

● Led new-hire training on the full sales cycle, ensuring access to tools necessary for a fast-paced environment.

● Exceeded sales quotas, achieving $20K in contracts over four consecutive quarters Party Facilities & Event Planning Representative Colorado Rockies, Denver, CO 2017 - 2018

● Coordinated with VIP clients for game day needs and coordinated interdepartmental communications to facilitate client needs, resulting in an increase of return customers by 45% and purchase of packages increased by 62%.

● Shadowed public relations and social media departments to create more memorable experiences for clients and drive desire to purchase packages.

● Developed a digital event management system to replace the paper/handwritten system to increase productivity and decrease the possibility of duplicate work.

Season Ticket Representative Colorado Rockies, Denver, CO 2016 - 2017

● Administered renewals, customer service care, and multitasked specific events with day-to-day duties increased upgrades and sales of season ticket packages.

● Implemented records and filing system reorganization, increasing efficiencies and led training for new hires.

● Achieved Employee of the Month award for consistent top sales, positive attitude, and willingness to fill personnel gaps across departments.

Ticket Services Representative Colorado Rockies, Denver, CO 2016 - 2016

● Delivered excellent customer service utilizing active listening, conflict resolution, and strategic selling techniques to increase individual sales and develop a better customer service experience.

● Partnered to coordinate, market, and promote special packages and events resulting in increased sales and promotion to season ticket position.

● Led and developed new hire training for all sales teams to streamline the onboarding process. Hospitality Supervisor Colorado Athletic Club, Boulder, CO 2015 - 2016

● Provided oversight for management tasks, including scheduling, sales paperwork, and daily financial deposits with a team of 10 direct reports while collecting 87% of unpaid dues and uptick in bookings by 75% of additional services.

● Partnered on planning and marketing of club events and liaised individual, team, and corporate communications to increase the memberships by over 50% in 2 quarters.

● Streamlined sales processes and paperwork to improve efficiencies and meet goals for the club by minimizing redundancies and developing digital systems.

Office Manager, Administrative Assistant, Research Analyst MDMG, Inc., Temecula, CA & Remote 2007 - 2016

● Managed schedules including the CEO and VP, prepared billing statements, and organized project and consultant workflow.

● Created and led the transition to paperless communication and billing systems to expedite the external and internal processes.

● Devised and implemented documentation tracking and storage system facilitating efficient access while meeting state regulatory requirements.

EDUCATION & CERTIFICATIONS

Master of Science in Communications Syracuse University, Syracuse, NY

● Specialization in Public Relations

May 2018

Bachelor of Science in Communications Arizona State University, Tempe, AZ May 2015 Certified Mediator National Conflict Resolution Center, San Diego, CA & Rimini, IT June 2012 Marketing Software & Content Marketing Certifications HubSpot In Progress

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