Customer Service Call Center

Omaha, Ne *****

Omaha, Ne *****

Teressa Schiemann

Cell 402-***-**** tlschiemann!@gmail.com

Individual with over 20 years of experience of working in lead positions with administrative, customer service, sales, and counseling skills which led to strategic and award winning credentials. Strong interpersonal, decision making, communication, and organizational skills. Sensitivity and ability to work with diverse populations with professionalism Relevant Qualifications

• Administrative

• Crisis Intervention

• Critical and Analytical Thinking

• Customer Service Skills

• Microsoft Word/Excel

• Microsoft Excel

• Microsoft Power Point

• Oral and Written Communication

• Organizational and Coordinating Skills

• Problem Resolution

• Sales Experience

• Team Building

• Personal Qualifications: Accomplished decision maker with strong creativity, and leadership skills Team player with high integrity, public relations, and strong ability to motivate, encourage, and inspire staff. Profound mediation and coordinating skills with ability to adapt to any environment and dynamics while prioritizing and completing multiple tasks.

Marriott

Senior Elite Specialist

• Imbound calls

• Outbound calls to properties, Marsha

Assist, Assist or Tech Assist

• Maker solve cases when needed

• Make reservation

• Cancel reservations if needed

• Call properties to help make changes

Theres is so much more we do. I worked at Ritz

Carlton a few years ago and was trained into using Marsha and how to make any other details such as

dinner transportation or spa appointments.

Upgrade Bank

Ubiquity call center

07/11/2021-12/15/2022

Not sure on my hire date here but I know

• Imbound calls

• Took applications for loans and credit

cards

• Verified accounts

• Verified documents such as income

check stubs and id’s the had been sent

in and guide them to send them to me

I enjoyed this job. They hired a new

supervisor and for some reason she did not

like me. I tried and tried to improve myself

but for some reason it did not matter. But I

received calls from customers either wanting

information on status of their application or

to fill out and forward them over to our loan

officers.

Aug. 2021

• Omaha Steaks 12/17/2014- 09/15/2015

Imbound Sales

Receive phone calls

Assist the customer in ordering gifts and products

Use intranet to find fliers and products for clients

Transfer calls to customer service when needed

Take orders

Process orders

Help customers to find products

Take payments, process credit cards, checks

I took calls and processed orders. I even did a lot of customer care call and that means when a customer had a problem with a shipment or payment processing I would search to find and solve the problem so customer service would not have to. There was a few call I could not help so I had to transfer them to customer service to get them to help. Once an order was so advanced into our system was usually the only time I had to transfer them. I also processed customer’s credit and debit cards. There was plenty of times I had to help look for certain packages and items for a customer.

• Women United Ministries 5/2013 – present

Women United Ministries Transitional housing and Food Pantry

• Answer phones promptly and assist clients with problem resolution

• Assist clients with food pantries and clothing closet

• Make outbound and take incoming calls

• Look up applications

• Preparing and serving Meals

• Organizing coordinating events

• Siena Francis 1/2012 – 5/2012

• Miracles Program Assistant Manager

• Responsible for answering switch board and forwarding and taking messages

• Making schedule of other employees

• Checking and making sure that employees did their jobs correctly and in timely manner

• Dealing with new clients coming in and getting them settling in

• Cook, Cashier, Waitress 9/2008 – 5/2012

Goldenrod Cafe

• Provided outstanding customer service

• Cooking and planning meals

• Waiting on customers and seeing to their every need

• Ability to work as a team member or individual with accountability

• Sold our meals

• Provided technical support as needed with unsatisfied customer Plastic Molder Machine Operator 3/2010-9/2012

Five Star Molding

• Operator of molding machine

• Inspected parts

• Counted parts

• Package parts

• Shipped parts out to dealers

Professional Education

Hi-lights of Achievements

• Kaplan University Dean’s list Omaha, Nebraska

• National Honor Society. of Nebraska

• Graduate of the Miracles Program Siena Francis House Omaha, Ne.

• CERT certified

Education

• Kaplan University Omaha, Nebraska

• Tell City High School Tell City, Indiana

Contact this candidate