Sales Floor Business Development

JEREMIAH MARTIN

Southbridge, MA 015**-***-*** ***7 ********.****@*****.***

Practical Night Manager skilled in hiring, recruiting and training applicants for various store positions. Outstanding sales and product knowledge with success managing all floor presentations and flow of goods to sales floor. Motivational, goal-oriented and focused at all times. Delivery overseeing

Sales leadership

Staff Management

Budgeting

Business administration

Creative merchandising

Financial Management

Inventory monitoring

Vendor relations

Guest assistance

People management

Business Development

Night Manager, 10/2017 - 06/2024

Big Y Supermarket – Holden, MA

Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.

Perform in store monthly safety audits and bi monthly food safety audit to maintain a safe store for all customers and employees.

Chair the store's Safety Committee, and maintain all safety postings and information board. Work with, the Store Director and Department Managers to maximize sales goals and profitability. Restaurant Manager, 02/1994 - 09/2017

The Jan Companies – Various locations in MA, RI and CT Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Reconciled cash and credit card transactions to maintain accurate records. Carefully interviewed, selected, trained, and supervised staff. Tracked daily sales transactions and invoices for accurate and updated financial reporting. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements. Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.

Correctly calculated inventory and ordered appropriate supplies. Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings. Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. Monitored inventory of supplies and purchased orders to maintain adequate stock levels. Improved overall customer satisfaction by implementing new service standards and staff training programs.

Effectively managed payroll and timekeeping, and paperwork for new hires and terminations. Assisted in development and implementation of new menus to offer variety and options to customers. Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Developed, implemented, and managed business plans to promote profitable food and beverage sales. Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.

Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations. Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.

Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

High School Diploma: General Studies, 05/1993

Southbrige High School - Southbridge, MA

Food Safety Certified

Certified Off-Premises Responsible Serving of Alcohol EDUCATION

CERTIFICATIONS

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