Technical Support Quality Control
Resume:
Whitney Arnold
Pulaski, VA *****
*****************@*****.***
Hardworking and detail-oriented motor associate with 21 years of experience in assembly line operations, quality control, and technical support. Proficient in root cause analysis and skilled in meeting production quotas. Proven ability to maintain accurate records and provide exceptional customer service. Some experience in sales, and customer/technical support. Motivated to find a company to be proud to work for, and excited to go to work for everyday.
Work Experience
Motor associate
Kollmorgen-Radford, VA
January 2019 to October 2024
Operated assembly line machinery, small lathe, and equipment to assemble products according to production specifications
• Adhered to strict quality control measures throughout the assembly process
• Achieved a consistent record of meeting or exceeding daily production quotas
• Participated in root cause analysis investigations to determine the cause of product defects or failures Motor Assembler
Moog-Radford, VA
January 2014 to May 2018
• Inspected finished products for defects or malfunctions, making necessary adjustments or repairs as needed
• Maintained accurate records of production output, including quantities produced, and any issues encountered
• Maintained a high level of attention to detail when performing repetitive tasks
• Participated in team meetings to discuss production goals, challenges, and improvement opportunities Stay at Home Mother
Arnold Family-Radford, VA
August 2009 to January 2014
Cared for our four children until they were all attending elementary school Technical Support Representative
DISH Network-Christiansburg, VA
January 2009 to August 2009
• Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
• Documented all customer interactions and solutions in a detailed ticketing system for future reference
• Maintained a high level of professionalism while handling difficult or irate customers, de-escalating tense situations effectively
• Delivered exceptional customer service by actively listening to customer concerns and empathizing with their frustrations
Cabinet Maker/Installer
O.F. Enterprises-Pulaski, VA
July 2001 to February 2008
• Constructed and installed custom cabinets, shelves, and furniture pieces according to client specifications
• Incorporated decorative elements such as moldings or trim work into cabinet designs for added aesthetic appeal
• Liaised with contractors or other tradespeople when necessary to coordinate installation processes
• Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines effectively Education
High school diploma
Pulaski County High School - Pulaski, VA
August 1997 to May 2001
Skills
• Live Chat
• Technical Support
• Root Cause Analysis
• Teamwork (10+ years)
• Meeting quality, and delivery demands sufficient to customer satisfaction Certifications and Licenses
First Aid Certification
CPR Certification
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