Data Entry Customer Service
Resume:
Michelle Williams
Miami, FL *****
*********************@*****.***
Customer service representative with over 20 years experience providing support to clients in various industries and resolving issues using personal/ professional ethics,handling complaints by maintaining positive attitude, Self- Control, Patience and attaining expectations with achieving company’s goal. Other experience includes accurate Data Entry, re-ordering Merchandises, Cashiering, and Hemodialysis experience
Work Experience
Retail Stock Associate
dd's DISCOUNTS - Miami, FL
September 2023 to Present
1. Receiving and checking products for accuracy in a store. 2. They ensure that the correct goods are received and displayed according to their company’s guidelines and specifications.
3. Responsible for ensuring the correct goods come into their store, and the items get placed on their designated shelves.
4. Also help process orders so that customers can buy what they need with ease. 5. Keeping work area clean and neat.
Cashier / Sales Associates
Ross Dress For Less - Miami, FL
May 2022 to September 2022
· Provided high level customer assistance to all customers and greeted them with smile.
· Running POS and checking out customers by scanning all purchased items accurately and quickly
· Handled cash and credit card transactions and reconciled at the end of the shift
· Attended customers on sales floor and help them find items they are looking for
· Check for stock at other branches or order requested stock for customers.
· Assisted with cleaning and setting up the floors before opening and closing the shifts
· Elevate complaints to management if and when required
· Assisted sales team and carried other duties assigned by Team Leader COVID Swab Technician
Alliance Health - Miami, FL
April 2021 to May 2022
• Conduct COVID Swab tests at various locations in Miami-Dade County
• Greet patients and register them for walk-in customers and check in the patients with an appointment.
• Prepare patients for testing as per the guidelines and established protocol
• Label and store collected specimen and send them to FedEx
• Fill and complete return specimen count forms
• Prepare complete documentation of all patients and arrange them in batches. Assistant Store Manager
Thrift City South - Miami, FL
December 2020 to April 2021
· Assist with Opening and Closing the Store
· Supervise employees and direct them with their daily task in sales and cleanliness of the store
· Assist Store Manager with daily operations in achieving store’s target
· Communicate with customers and answer their queries
· Handle all other tasks assigned by Store Manager Assistant Store Manager
Dollar General - Miami, FL
April 2019 to December 2020
• Direct daily sales floor activities and ensure all products are displayed adequately
• Set up daily schedules and liaise with Corporate Office
• Manage merchandise stocking and maintain the appearance without gaps in display units
• Maintain the store appearance is appealing to customers and check-out counters are clean at all times Shift Manager
Fazolli’s Italian Restaurant - GA
May 2018 to February 2019
• Delegate tasks to all restaurant staff and supervise their performance
• Managed catering and online orders and ensured customers are 100% satisfied without catering services
• Maintained fully stocked inventory and ordered food supplies on daily / weekly basis as required.
• Trained workers in food preparation and how to present them to our customers while serving
• Ensure restaurant and kitchen areas are clean at all time and made safety and sanitization as our top priority.
• Track daily costs and revenues and balanced the cash registers.
• Ensure customers are satisfied with our services and handle all kinds of complaints gracefully. Education
High School Diploma
Chester Nimitz High School - Houston, TX
August 1994 to May 1998
New Horizons Medical Center
Skills
• Cashiering
• Kitchen experience
• organization
• Forecasting
• Supervising experience
• POS
• Restaurant management
• Data entry
• Stocking
• Store management
• Specimen collection / processing
• time management
• Merchandising
• Sales
• Customer service
• Food preparation
• Cleaning
• Shift management
• Dialysis
• Budgeting
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