Sales Representative Account Manager
Resume:
EMILEE
CLARK
Account Manager
WORK EXPERIENCE
Office Leader
Patient Experience Specialist
Associate Sales Representative
Platinum Dental Services
West Jordan, UT
Roseman University of
Health Sciences
07/2021 - 07/2022
South Jordan, UT
American Orthodontics
04/2019 - 01/2021
Houston, TX
Overseeing a team of three dentists, two double-column hygienists, orthodontic and periodontic specialists, and staff in a $2.2M office Verifying and billing patient insurance, submitting appeals Presenting treatment and financial plans to patients, overcoming objections, and achieving the highest Tx acceptance rate in the region Increased treatment production from $190,000 to $220,000 monthly Sustained a 20% average monthly EBITDA for fiscal years 22-24 Utilized collection structures and strategies to lower AR from $77,000 to $28,000 YTD 2024 Facilitated a seamless office experience for patients and staff in the AEGD clinic, scheduling for five residents
Assigned standardized codes to dental procedures and services to ensure accurate billing, insurance claims, and data analysis
Reviewed treatment plans and explanation of benefits with patients Accompanied orthodontic students at AO Resident Event to tour facilities and promote product
Recovered prior clients of smaller accounts by building relationships, hosting lunch and learns, and introducing new products
Exceeded sales goals and on-site account visits by 5% every quarter Delivered exceptional customer service, managed customer escalations, and identified new sales opportunities by locating pain points and areas for improvement in offices Assisted with recent graduate orders and office set up
********@*****.***
Murray, UT 84123
linkedin.com/in/emilee-hess-clark-98a7b590
G&H Orthodontics Remote Domestic Sales Representative 06/2017 - 04/2019
Murray, UT
Consistently achieved top two sales rankings, with a 15% increase in sales revenue in eastern region
Attended the 48th SIDO International Congress and AAO Conference Performed client assessment and analysis on new accounts Drafted sales proposals and estimates
Opal Domestic Sales Representative
Orthodontics/Ultradent
03/2015 - 06/2017
South Jordan, UT
Supported seven outside sales representatives by placing orders and being the point of contact for product questions and changes
Consistently met monthly product-focused goals
Attended the American Association of Orthodontics Conference with regional reps Made inbound calls to resolve client inquiries and made outbound calls to sell and build strong relationships with new and existing accounts KEY COMPETENCIES
Inside, Outside, Outbound, & B2B Sales
Insurance Verification and Pre-Authorization
EOB (Explanation of Benefits)
Dental and Chairside Assisting
NexHealth Patient Experience Platform
DOMO Data Experience Platform
Open Dental
Collection Management
Invoicing
EDUCATION
Utah State University 1993 - 1994
Salesforce
eSELFSERVE
Microsoft Office Suite
Google Workspace
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