Customer Service Account Executive

Vanessa Ofei

Sauk Village, IL

773-***-****

******@*******.***

EXPERIENCE

Comcast, Remote — Customer Account Executive

June 1997- Dec 2023

●Addressed and resolved customer billing, complaints empathetically and professionally.

●Mastery of customer service management systems and databases.

●Help find solutions to improve processes and procedures.

●Peer coach and occasionally P.O.C

●Effectively helped customers with decision making when placing orders.

●Help train new hires.

●Excellent problem-solving skills, as well as strong communication skills.

●Increased company revenue with successful sales of internet & mobile devices.

Ring Response LTD, Skokie, IL — Telephone Sale Executive

March 1989-May 1997

●Answered calls.

●Assisted all customers' needs.

●Processed orders via phone.

●Entered customers' information into the database daily.

●Filing and bookkeeping.

EDUCATION

Calumet High School, Chicago IL — High School Diploma

- June 1988

.Richard J. Daley College, Chicago IL — Associates Of Arts

- May 2000

PROJECTS-Project Name —

●Peer coaching

●Mentoring

●Training new hires

SKILLS

●Adherence to high customer service standards.

●Ability to work in a fast paced work environment.

●Excellent time management skills.

●Ability to resolve high volume escalation.

●Knowledge of Excel and Microsoft Word.

AWARDS

●Several certificates of Excellent for Outstanding Performance and legendary Customer Service.

●100% Quality Calls

●Certificate of Achievements for satisfying the C.A.E Advancement program. requirements.

●Top Performer for billing and repair.

●Golden Ticket for excelling quota.

LANGUAGES

English

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