Customer Service Loyalty

Objective: To obtain a position that will enable me to use my strong organizational skills, and ability to work with people.

Key Skills:

Ability to speak two languages: English and Spanish

An unwavering commitment to customer service, with the ability to build productive relationships, resolve-complex issues and win customer loyalty

Strong planner and problem solver who rapidly adapts to change, works independently and exceeds expectations

Able to juggle multiple priorities and meet tight deadlines without compromising quality

Experience:

Sigler air conditioning distribution, Ontario Ca 91761 Sept 2021-July 2024

Answer incoming calls, take down model and serial number to look up the part the technician is looking for

Transfer parts from stores located in our region to fulfill order

Receive incoming shipments from store transfers. Revive UPS/FEDEX and allocate to orders

Receive factory orders.

Create order of parts from carrier factory

Validate orders at end of day and stamp current date and file as needed

Close up store and prep for next morning, setting alarm after leaving

Manage company warranty’s and send back parts as soon we warrant Dept.

Put together complete A/c system bundles

Pull parts from warehouse

Look up aftermarket parts if OEM is not available such as contactor, transformers, CFM motors or IFM motors.

Fleetwood Homes, Riverside, CA January 2017- Current – HR Partner

Generate application flow through advertisement, associate referrals, etc

Schedule and conduct initial interviews

Create and maintain Light Duty spread sheet

Complete I-9 procedure and arrange for appropriate pre-employment drug-screen.

Prepare for and conduct New Associate Orientation on start date.

Verify accuracy of all New Associate documents and provide all needed information/documents to appropriate entities (State, payroll, corporate, personnel files, local databases, etc.).

Maintain a working knowledge of applicable state and federal Depts. Of Labor, OSHA, Worker's Compensation, etc. rules and regulations including accurate and timely maintenance of all applicable forms, reports,

Pure Solar Corona, Ca March 2016 - January 2017 - Scheduling Manager

Organized employees calendars

Collected appointments from telemarketers to assign to sales men daily

Handled engineer and contractor permits for city and/or county

Scheduled inspections and always reminding our customers

Answered calls and corresponded to emails from customers, sales men, contractors, and engineers

Hired and interviewed candidates

Marketed the company's business by online sites and attending hiring events

Performed opening and closing procedures

Fred Loya Insurance October 2015 - February 2016 – Customer Service Rep

Call policy’s that are going to expire and reinstate

Collect all proper documentation to process policy

Market surrounding areas to bring in new clientele

Open/Close store when needed. Deposit cash at drop-off

Education:

-High School Diploma; Mt San Jacinto High School, Cathedral City CA – 2006-2010

Reference:

Reckell Dos Santos 909-***-****

Kushal Nabi 909-***-****

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