Customer Service Assistant Manager

Diligent member, that provides and promotes authentic hospitality and customer service to enhance the customer’s experience.

WORK EXPERIENCE:

Involvement in chair side dental assisting, break down/set-up of room, setting up trays, dental radiography, X-rays, record keeping and sterilization.

Smoothie King, Plantation, FL

Manager, (Full-time, 40Hrs weekly, May 2021 to August 2024)

As a Smoothie King Manager, I am responsible for providing high quality service, ensure proper protocols are being taken, oversees daily operations, and manage budgets.

Open and close store in accordance to Smoothie King’s standards

Prepare and serve the highest quality beverage/food product to our guests

Knowledgeable on all of Smoothie King’s products and ingredients

Complete daily restock of supplies

Maintain cleanliness of tables, chairs and service station at all times

Do inventory and unload truck

Bank deposits/Cash handling

Interview/Hire Applicants

Create employee schedules

Train employees

Supervise employees to make sure proper guidelines are being followed

Randstad (WFH)

Customer Service Representative (Full-time, 40 hours weekly)

Deliver outstanding customer service to clients

Help and enroll in health benefits

Assist with inquiries/requests they may have

Resolve issues

Shake Shack, Sunrise, FL

Assistant manager, (30Hrs weekly, December 2020 to 2021)

As a Shake Shack Assistant manager, manage kitchen to ensure a positive guest experience, supervise team members and is responsible for all administrative and leadership functions to ensure a smooth operation.

Food preparation of menu items for customers

Assist store manager with inventory and supply re-order

Restock of supplies in work stations

Ensure company policies are being followed

Maintain food safety protocols and proper storage

Addressing guest complaints/ customer satisfaction

Monitor employee performance

EDUCATION:

Plantation High School Graduated Candidate, June 2022

AAA School of Dental Assisting Graduated candidate, September 2022

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