Quality Assurance Food Safety

Jackline M. Scott **********@*****.*** 774-***-****) Tomball, TX

PROFESSIONAL OBJECTIVE

PCQI and SQF certified Food Safety and Quality Assurance Manager with extensive experience in diverse areas of food production. Experienced in managing food facilities, product development, food safety, quality assurance, structuring HACCP Programs, developing SOPs and SSOPs, Safety training and food labelling. Seeking to work in an organization where my transferable skills and experience will be harnessed in realizing the organization’s values in all aspects of ‘quality’ within the supply chain.

AREAS OF EXPERTISE

Regulatory Compliance FDA Knowledge USDA Knowledge Gap Analysis

Process validation/verification Food Management systems HARPC CAPA

Supplier Management Allergen Management Traceability & Recall Root cause Analysis

Environmental Monitoring CCP/oPRP/PRP programs Auditing systems Sanitation/GMPs

CERTIFICATIONS

Mastering SQF (Food Manufacturing). PCQI SQF Internal Auditor Food defense

Implementing SQF systems Servsafe Developing/Implementing HACCP systems

Occupational Health and Safety (Nebosh-UK). Fire Safety and Risk Management (Nebosh-UK)

CAREER HIGHLIGHTS

Efficiency increase - Introduced a reward system, minimizing defects by 22% and boosting operational efficiency by 70% in 2024.

Quality leadership- Developed and managed a high performing team to drive external compliance audits score to 98% in 2023.

Targeted Training- facilitated training on Good Manufacturing Practices (GMPs), elevating the food safety and quality culture, resulting in a 10% decrease in non-compliance incidents in 2022.

PROFEESIONAL EXPERIENCE

Food Production Manager Dnata Catering: Houston March 2024-to Aug 2024

Managed and mentored production supervisors and employees. Planned, organized and controlled production activities to ensure efficient achievement of daily goals and profitable operations.

Ensured all food preparation and packaging was compliant to Good Manufacturing Practices, hygiene and Food Safety regulations.

•Scheduled hourly employees adjusted production goals and resources, minimizing overtime yet ensuring adequate labor to cover production needs.

•Supervised the maintenance of accurate inventory records ensuring the possibility of ingredient traceability through the entire production process.

•Worked with Product Development team, Executive chef, Suppliers, Quality, and Employees in finding innovative ways to improve the Quality and productivity of Products.

•Analyzed operations and key metrics to ensure the facility maintained high quality and safety standards; proactively looked for ways to increase operational efficiency and contain costs.

•Provided technical guidance to production team. Recommended measures to improve production methods, equipment performance and quality of product.

Food Safety Quality Assurance Manager: LSG Sky chefs, PA Mar 2022-Mar 2024

Responsible for managing and implementing LSG’s Food Safety Quality Management System to ensure compliance with regulatory standards, customer requirements, and internal quality objectives.

•Conducted quality and food Safety Incident documentation and investigations. Identified risks (human, process and facility issues) and ensured quick resolutions.

•Monitored, reviewed and verified food safety and quality documents. Delivered monthly KPI targets and analysis to ensure environmental and sanitation programs compliance.

•Contact for traceability programs and audits. Supported inspections and audit readiness, providing coaching before, during, and after inspections and audits related to food safety, quality, and sanitation.

•Collaborated cross functionally with supporting departments and other quality managers to ensure facility’s quality and food safety standards were realized and continuously sustained.

•Conducted food safety meetings to discuss process deviations, nonconforming products, customer complaints, lab reports and Corrective and Preventive actions.

•Oversaw the FSMA preventive controls program, airline food safety processes and procedures ensuring their effectiveness and maintenance of records according to specific requirements of different airlines.

•Conducted daily checks on food safety programs, products, processes and services to ensure they met industry standards, some of which included allergen management, environmental monitoring, pest control, daily internal inspections, sanitation verifications, supplier verification, and equipment handling.

Food Safety and Quality Assurance Supervisor Conagra Brands, IL Nov 2020-Mar 2022

Reporting to the Quality Assurance Manager, I managed the Quality Assurance team which achieved 98% on-time completion of quality inspection schedules.

Evaluated team performance against set KPI’s, identified corrective action, and implemented follow up assessments.

Verified batch documents to ensure alignment to industry, regulatory, customer and internal standards.

Oversaw product releases, Certificates of Analysis (COA) issuance, and managed COA processes.

Reviewed and approved incoming ingredients, packaging materials, production and HACCP documentation before use and during final product release. Initiated QA holds as needed.

Oversaw daily sanitation, lab swabs, and reviewed micro results and environmental swabs, taking corrective action as required.

Developed, documented, and implemented food safety processes (SSOPs, HACCP, SQF), ensuring compliance with GMPs, and regulatory programs. Enforced FSQA programs and reported metrics to senior management.

Food Safety and Quality Assurance Manager LSG sky chefs, NC Apr 2019- Nov 2020

Managed and mentored the Quality Assurance team, achieving a year over year reduction in customer related complaints by 20% through enhanced oversight and quality control.

Prepared facility in readiness for regulatory and external audits and inspections, ensuring full compliance and prompt resolution of any issues.

Mentored and motivated employees, providing training and development to optimize their performance and personal growth.

Updated manuals and documentation. Supported team with implementation of new procedures.

•Analyzed quality data and trends to identify recurring issues, root causes, and opportunities for process optimization and efficiency improvements.

•Led investigations into customer complaints or quality incidents, implementing corrective and preventive actions to prevent recurrence and improve customer satisfaction.

•Maintained documentation of food safety and quality control activities, including test results, inspection reports, and corrective action records, in compliance with regulatory requirements.

Sanitation Supervisor Gate Gourmet, MA Jan 2018 to Apr2019

Supervised and implemented the sanitation program, working closely with management to ensure timely resolution of sanitation issues, and compliance with company and statutory regulations.

•Ensured availability of SDS sheets. Trained employees on SSOPs, chemical use and handling and constantly monitored chemical usage.

•Planned and assigned daily, weekly, and periodic plant wide cleaning and sanitation activities, including deep cleaning and maintenance tasks. Inspected work in progress and on completion.

•Conducted daily inspections and periodic plant inspections and audits, tracking progress of preventive and corrective actions.

•Monitored microbiological reports to determine whether cleaning procedures were being followed and implemented corrective action as necessary.

•Participated in weekly GMP, sanitation and safety inspections throughout the production departments.

•Followed up on work orders, with the appropriate employees to ensure expeditious performance of the requested work.

EDUCATION

Bachelor of Education: Home Economics and Institutional Management

Contact this candidate