Guest Service Customer

Experience

Gamestop Middletown, NY

Senior Guest Advisor/Key Holder 04/2024 - 07/2024

· Assists the store management team in executing and supervising all store activities. · Providing outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. · Curating a positive and welcoming guest experience, meeting company goals, and helping train and boost up fellow employees to be the best they can be. · Perform crucial inventory counts. · Ensure proper handling of daily cash flow and timely deposits of store funds. · Independently manage opening and closing procedures including adherence to local pawn law. · Maintain current product knowledge to educate guests on upcoming games, content, and promotions. · Inbound and outbound processing of distribution. Correctly taking in shipment to sell to customers in a timely manner. · Engage in weekly marketing to draw new & older customers and show exciting products they would not be familiar with. LEGOLAND New York Goshen, NY

Photo Sales Associate 03/2023 - 12/2023

· Worked as part of an energetic and collaborative team to provide a high-level of customer service. · Confidently approached guests, took quality photographs, and sold products to meet daily goals. · Work outdoors and operate digital cameras and handle money/credit cards to complete sales transactions. · Maintained stock levels and followed through on documentation.

· Operated on digitized, touch screen cash registers as well as handling/taking photos with professional walkabout cameras. Lowes,Middletown,NY Middletown, NY

Receiver/Stocker 11/2020 - 08/2021

· Being friendly and professional, and responding quickly to customer and associate needs. · Ensured accuracy in merchandise received, stocked, and replenished. · Followed proper lifting guidelines to ensure safe moving and placement of merchandise. Lifting heavy loads and ensure it lands at the proper location · Experience using numerous warehouse equipment, including the order picker, pallet jack and power stocker lift. Springfield Student Newspaper, Springfield College Springfield, MA Writer 09/2018 - 05/2019

· Developed written articles to effectively communicate the outcomes of athletic events on campus and provided future insights and commentary. · Formulated a base of knowledge by conducting preliminary background research about the coaches, analyzing athletic team statistics and physically attending the sports events. · Built rapport with coaches, athletes, and on-site employees to develop trust with sources and obtain all necessary information, through on-site interviews. · Trained in formatting written reports and consistently met all deadlines. Local College TV Station, Springfield College Springfield, MA Producer/Editor 09/2018 - 05/2019

· Coordinated the edit, controlling the audio and visual of the production, utilizing Adobe Premiere · Created and distributed pre-production notes and scripts for reporters · Pitched and developed talking points for the on-screen reporters · Facilitated discussion in the on-camera sports round table

Skills

Attention to Detail, Communication and Organization skills, Problem solving and critical thinking abilities, Teamwork and collaboration, Adaptability and multitasking abilities, Computer proficiency, Strong work ethic, Inventory management, SEO, Content Marketing, Data-driven Marketing, Digital Strategy, Video Editing: Adobe Premiere, Written Formatting: Adobe InDesign, Photo Editing: Adobe Photoshop, 3D Design Engineering: Autodesk Inventor, Architectural Design Engineering: Autodesk Revit, Microsoft Office: Word, Excel, PowerPoint Education

University at Albany Albany

History 05/2022

Bachelor of Arts in History

Springfield College Springfield

Communications & Sports Journalism 12/2019

Anthony Alicea

845-***-**** **********@*****.*** San Antonio, FL

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