Product, Project & Process Manager experienced in multiple industries

JENNIFER A. HUBER

SAFe POPM, CSM

336-***-**** www.linkedin.com/in/jenhuber **********@*****.***

Experienced product, project and process leader, executing company strategy through cross-functional collaboration to achieve scalable, customer-focused results AREAS OF EXPERTISE

Agile / Scrum

Product Management

Team Collaboration

Project Management

Stakeholder Communication

Business Case Development

SAFe Principles

Customer Experience

Continuous Improvement

PROFESSIONAL EXPERIENCE

PRODUCT OWNER LEONARDO247 2022 – 2024

Product Roadmaps

UX/UI Mob & Web Design

UAT & Scrum Team Management

Backlog Management

API integrations

Client Onboarding

End to End iterative product development in a mobile heavy SaaS PropTech startup environment

Cross-functional liaison with key internal/external stakeholders, dev & QA teams

Developed detailed user journey maps, PRDs, user stories, acceptance criteria & QA test cases.

Delivered key product features and minimum viable product (MVP) for mobile & web platforms

Cultivated continuous improvement with end user mobile testing & training during discovery and post-launch periods – with highly non-technical user base

Reduced Salesforce technical support ticket resolution time by 30% through Jira automation BUSINESS ANALYST/PRODUCT OWNER MARKET AMERICA-SHOP.COM 2018 - 2022 Business requirements

Web & mobile apps

User experience design

Ecommerce & digital marketing

Enterprise SaaS

Agile Scrum teams

Created, prioritized, and managed backlog, including user stories and acceptance criteria

Collaborated with scrum team in daily standups, backlog refinement, sprint planning & sprint retrospectives for web and mobile initiatives on 10+ sites

Owned AS IS/TO BE process mapping and data modeling, and performed gap analyses

Collaborated on mockup & prototype design for enhanced mobile & web user experience

A/B testing for UX/UI design of web, mobile and email predictive product marketing initiative

Led successful digital accessibility overhaul and documentation for 10 external facing websites PRODUCT MANAGER MEDI USA 2015 - 2018

Product lifecycle management

Sales & marketing alignment

Textile Medical Devices

Pricing & Procurement

Vision & strategy

Supply Chain

Collaborated on new retail orthopedic product line, adding several operational value streams

Initiated returns reclamation project to save $1M in product loss & cut 10K lbs of silicone waste

Managed design and development of company’s first B2C ecommerce website & sales team

Created customer ambassador program that enhanced brand awareness & inbound marketing LEAN PROJECT MANAGER LENOVO 2012 – 2015

Value Stream Mapping

Operations management

Reverse Logistics

Root cause analysis

Lean / Six Sigma

Business Cases

Led 30-person hardware & software repair/refurb team for US Distribution Center’s returns

Managed PMO Lean portfolio – manufacturing, refurb/repair, logistics & customer service

Created new hire onboarding program that saved $1.3M/yr. in attrition and re-training costs

Facilitated project increasing productivity by 30% in 90 days, preserving U.S. manufacturing ops WEB ANALYST NATIONAL AGENTS ALLIANCE 2010 – 2012

1st tier technical web support

Database management

SQL queries

Inventory systems

CMS enhancement

Customer satisfaction

Supported team of over 10,000 insurance agents with software development & technical support

Performed database analytics & created reports for CMS, inventory, and online products JENNIFER A. HUBER

SAFe POPM, CSM

336-***-**** www.linkedin.com/in/jenhuber **********@*****.*** INDUSTRY EXPERIENCE

Sales & Marketing 13 yrs

Information Technology 17 yrs

Customer Support & Training 12 yrs

Web, eCommerce & Social Media 17 yrs

Operations, Process & Project Management

International Supply Chain

Product Management

15 yrs

10 yrs

8 yrs

People Management 6 yrs

Mortgage & Banking 6 yrs

Medical Devices

Real Estate

3 yrs

7 yrs

Textiles 6 yrs

SKILLS

Project/Product Management: Scrum, Agile, SDLC, Lean Six Sigma, Jira, Confluence, MS Project, Basecamp, Trello, Asana, GuideCX, SmartSheet, Slack, GanttProject, Lean Tools Design and Prototyping: Balsamiq, Lucidchart, Visio, Figma, Miro, Photoshop, Illustrator, Acrobat

Marketing and Analytics: Maropost, Mandrill, Twilio, Tableau, Power BI, Google AdWords, Google Analytics, HubSpot, ShortStack, MailChimp, HootSuite, Constant Contact, Survey Monkey, PRWeb

Web and Development: HTML, CSS, PHP, MySQL, Visual Basic, LiquidJS, JavaScript, Eclipse, GitLab, TestRail, IDX, Shopify, Magento, Wordpress Other Tools: Salesforce, Sugar, Amazon 1P, Airtable, Shotfarm/Syndigo, Refersion Affiliate, WebEx, GoToMeeting, Zoom, Sharepoint, PowerPoint, MS Teams, Word, Excel, Access, Google Sheets, QuickBooks, SAP ERP, BOX

EDUCATION

Bachelor of Science, Business Administration, University of North Carolina - Chapel Hill Associate of Applied Science, Information Technology, Alamance Community College Associate of Applied Science, Web/Mobile Applications, Alamance Community College Graduate Certificate, Digital Marketing Science, University of North Carolina – Charlotte Professional Certificate, AI Product Management, Duke University (Fall 2024 completion) PROFESSIONAL DEVELOPMENT

Certified SAFe® 5 Product Owner/Product Manager (POPM), Scaled Agile Certified Scrum Master (CSM), Scrum Alliance

Six Sigma Yellow Belt, Lenovo

Change Management Specialist (CMS), Management and Strategy Institute Six Sigma Lean Professional (SSLP), Management and Strategy Institute Google Analytics Individual Qualification, Google

Google Ads Search Certification, Google

HubSpot Email Marketing Certification, HubSpot Academy Certificate, HubSpot Sales Enablement, HubSpot Academy Project Management Professional (PMP), PMI (In progress. 35 coursework hours completed.) Alpha Kappa Psi Business Fraternity

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