Customer Service Representative, sales representative, writing skills

CLAUDIA VALDES

Tampa, FL, *****

********************@*****.*** / 813-***-****

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SUMMARY

Customer Service Representative with 2 years of experience salving customer issues and increasing overall customer loyalty. Familiarity with support software to monitor the severity and propagation of customer issues. Cooperated with other staff members to make sure that the whole customer service life sycle was addressed regularly. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SKILLS

Account updating

Consultative Sales

Data Collection

Inbound and Outbound Calling

Data Entry

Scheduling

Product Knowledge

Paperwork Processing

Process Optimization

Complaint Handling

Customer Relations

Staff Training

Problem Resolution

Positive and professional

Conflict Resolution

Coordination

Researching

Customer Service

Quality Control

Account Management

Customer consulting

EXPERIENCE

Customer Service Representative / American Power And Gas Careers - Tampa, FL 03/2024 - Current Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Identified areas of improvement in customer service processes and suggested changes accordingly. Developed strong relationships with customers by providing personalized assistance and support. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Developed strong customer relationships to encourage repeat business. Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas. Updated system with order specifics and customer details, preferences, and billing information. Excelled in exceeding daily credit card application goals. Mentored junior team members and managed employee relationships. Updated databases with new and modified customer data. Presented existing and prospective customers with valuable service or product information to aid in decision- making.

CV

Took special orders in person and over telephone, generating additional revenue every month. Customer Service Cashier / Caspers Company McDonalds - Tampa, FL 07/2021 - 02/2024 Operated cash registers to process payments for goods and services. Greeted customers and provided friendly customer service. Balanced cash drawers at the end of each shift.

Resolved customer complaints in a professional manner. Processed credit card transactions accurately and efficiently. Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise. Prepared sales slips or sales contracts as needed to complete customer purchases. Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy. Informed customers of in-store promotions or pricing specials. Processed credit card, EBT and gift certificate payments in electronic computer systems. Recommended, selected, located, and obtained products to meet customer needs. Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Boosted customer satisfaction levels by going extra mile to personalize service for each customer. EDUCATION AND TRAINING

Some College (No Degree): Teacher Education

Grand Canyon University - Phoenix, AZ

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