Customer Service Medical Records

Deborah Iguina

Sanford, FL ***** • 407-***-**** • *************@*****.***

OBJECTIVE

To work for stable company that offers long-term employment. And that will use my knowledge, skills and allow for professional development and personal growth.

SKILLS

•Computer literate •Problem Solving •Leadership

•Communication •Analytical Skills •Strong Work Ethic

•Bilingual (English/Spanish) •Active Listening •Time Management

•Customer Service •Management Skills •Interpersonal Skills PROFESSIONAL EXPERIENCE

Sweet Delights Homemade cakes Sanford, FL

Owner (2021-Present)

•Administrator • Scheduler • Attention to details

•Baker • Customer Service • Marketing

•Cake designer • Manager • Accountant

Khrysos Industries, Inc. Orlando, FL

HR Administrator (2019 – 2021)

• Assist with the recruitment process.

• Assist other offices with all HR needs remotely.

• Assist with onboarding and off-boarding procedures.

• Update and maintain personal files.

• Draft and manage reports and other HR documentation.

• Assist with payroll as needed using ADP.

• Handle confidential information related to medical records, employee files, I-9 audits and employees’ personal information. Assist with internal employee investigations and provide support with the day to day operations. Little Adventures Family Home Daycare Sanford, FL

Owner (2018 – 2019)

• Providing care for children, such as setting schedules and routines, grooming, feeding, changing diapers, and cleaning room and toys.

• Develop and encourage age-appropriate learning and socialization to ensure children learn basic skills. Darmerica Casselberry, FL

Repack Technician (2017 – 2018)

• Preparing the work area for repacking.

• Receiving the necessary labels and reviewing them for accuracy.

• Performing the repacking process according to applicable SOP’s.

• Completing all necessary forms and logbooks.

• Providing the documentation to QA/QC for review and approval.

• Cleaning area and equipment by complying with procedures mentioned as per SOP’s.

• Place products in the appropriate area according to applicable SOP’s.

• Notify QA/QC when equipment needs calibration.

• Maintain inventory of repacking and Personal Protection Equipment Supplies (PPE).

• Assisting Operations with inventory and shipping as needed. Deborah Iguina

Sanford, FL 32773 • 407-***-**** • *************@*****.*** Nephron Pharmaceuticals Corp. Orlando, FL

HR Manager (2013 – 2017)

• Assist with the overall operations of Human Resources services, policies, and programs for the company. Including recruitment, employee benefits, and training.

• Organizes and file all personnel paperwork.

• Assist with Payroll using ADP and Paylocity.

• Reconciled monthly statements.

• Assist with employees’ questions and concerns.

• Compiles various HR reports as needed by company management.

• Assists with the scheduling and conducting of job interviews.

• Handle confidential information relating to medical records, employee files, I-9 audits and employees’ personal information and background checks.

• Assists with internal employee investigations.

• Performs supervisory duties such as instructing, coaching, assigning work, planning, coordinating activities, allocating personnel and other administrative and supervisory duties.

• Administers employee discipline in the absence of HR Director.

• Handles terminations in the absence of HR Director.

• All other projects or tasks requested by HR Director. Nephron Pharmaceuticals Corp.

Training Supervisor (2011 – 2013)

• Works directly with Training and HR Director to help plan and complete OJT on special projects.

• Coordinates training for new and existing employees using TrackWise system.

• Assist in the design of professional development and training curriculums.

• Maintains training records to keep department cGMP compliant including but not limited to employee audits.

• Develop training presentations and present new ideas for training retention.

• Communicates organizational cultural behaviors and values.

• Maintains current status of training procedures and forms. Nephron Pharmaceuticals Corp.

Formulation Team Member (2006 – 2011)

• Gather raw materials in preparation for batch formulation.

• Cleans and inspect raw materials.

• Enter hepa rooms and performs weighing.

• Completes documentation of process.

• Ensure compliance of Procedures, Good Documentation Practices, cGMP’s and SOP’s. Nephron Pharmaceuticals Corp.

Senior Quality Assurance (2005 – 2006)

• Provide assistance to the QA Supervisor in training, guiding, coordinating, and evaluating the workforce, providing problem solving and compliance support.

• Review QA procedures and component specifications for compliance and clarity.

• Ensure documentation systems reflect accurately both processing steps and accountability.

• Provides direction and assistance in documentation, team forming, and solution of problem solving and process improvements.

EDUCATION

• Associate’s in Chemistry Technology Technology Institute of P.R.

• H. S. Diploma Lino Padrón Rivera Vega Baja, P.R.

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